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Empathy

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Four Steps to Customer Experience Maturity

  • Analytics and Tracking, Business UX Leaders, Customer Experience, Design, Empathy, Facebook, Marketing and Brand, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Research Methods and Techniques, Social Networking, Technology, The Business of UX, Twitter, Usability, User Reported Feedback

Companies that are eager to create superior customer experiences must repair, elevate, optimize, and differentiate their CX programs and initiatives.

Article by Megan Burns
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4 min read
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Accounting for Emotion in Heathcare Experience Design

  • Business Value and ROI, Consumer products, Contextual User Studies, Customer Experience, Data visualization, Design, Design Tools and Software, Development, Direct Observation Research, Emotion, Empathy, Healthcare, Input devices, Interaction Design, Mobile Applications, Mobile Technology, New and Emerging Technologies, Personas, Privacy and Data Security, Product design, Project Management, Research Methods and Techniques, Tablet, Technology, Touch, User Acceptance Testing, User Reported Feedback

Designing apps for users in a healthcare setting, requires an understanding of the emotional states of patients and doctors.

Article by Lorraine Chapman
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7 min read
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Design for Experience: Experience that Makes a Difference

  • Accessibility, Consumer products, Contests and Giveaways, Customer Experience, Design, Design for Experience Awards, Empathy, Global Products and Localization, Government and Public Services, Healthcare, Location-Based Services, Mobile Technology, New and Emerging Technologies, Psychology and Human Behavior, Short News, Software as a Service, Technology, Technology for the Common Good

A closer look at the Design for Experience awards category: Experience that Makes a Difference

Article by UX Magazine Staff, Design for Experience
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2 min read
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Four Myths About UX and How to Bust Them

  • Analytics and Tracking, Business Value and ROI, Consumer products, Decision Architecture, Design, Empathy, Human factors, Information Design and Architecture, Internal Company Dynamics, New and Emerging Technologies, Persuasive Design, Product design, Project Management, Psychology and Human Behavior, Research Methods and Techniques, Strategy, Team Dynamics, Technology, Usability, User Acceptance Testing, Visual Design, Working With Stakeholders

Despite becoming more commonplace and in-demand, user experience is still victim to a number of misconceptions—here, four of them are sent to slaughter.

Article by Brian Pagán
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6 min read
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Design for Experience: Promoting Empathy for Users

  • Consumer products, Design, Design for Experience Awards, Empathy, Input devices, Interaction Design, Interface and Navigation Design, New and Emerging Technologies, Product design, Short News, Technology, Usability

A closer look at the Design for Experience awards category: Promoting Empathy For Users

Article by Steve Tengler, Design for Experience
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3 min read
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International Design for Experience Awards Web Launch

  • Accessibility, Business UX Leaders, Business Value and ROI, Contests and Giveaways, Customer Experience, Design, Design for Experience Awards, Design Theory, Design Tools and Software, Development, Digital Publishing and eBooks, Empathy, Employee Experience, Government and Public Services, Interaction Design, Internal Company Dynamics, Marketing and Brand, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Research Methods and Techniques, Software as a Service, Strategy, Team Dynamics, Technology, Technology for the Common Good, The Business of UX, Usability

The official site for the international Design for Experience awards is live and nominations are underway!

Article by Design for Experience
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2 min read
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