- Business Value and ROI, Customer Experience, Design, Design Tools and Software, Emotion, Empathy, Human factors, Personas, Product design, Social Networking, Working With Stakeholders, Workshops and Brainstorming
Post-Service Personas help you understand the emotions of users after they end their relationship with a service or product, leading to better closure experiences.
Article by Joe Macleod
Share:Using Post-Service Personas to Design Closure Experiences
Share this link
- June 27, 2014
3 min read