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Design Theory

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UX writing mentorships need to be more sustainable — now.

  • Customer Experience, Design, Design Theory, Usability, UX Education, UX Magazine

How might we avoid that UX writing experts getting pressured into career-focused mentoring in their own time — and how can we maximize results for all parties? Essentialism and its principle of zooming in could be helpful.

Article by Katrin Suetterlin
IDEAS IN BRIEF
UX writing mentorships need to be more sustainable — now.
  • Even though the mentorship gap is invisible, it is rather tangible and comes in many forms and not all of the answers you’re looking for belong in the chat with an experienced UX mentor.
  • Mentees still seek advice directly from mentors in addition to the communities which can be very hard to turn down.
  • The most useful mentors’ advice you can get can be split up into 3 main meta groups:
    • Skills
    • Career
    • Personal
  • Mentor’s mental health is at the heart of mentorship that’s why it’s important to respect mentors’ energy and time. For instance, not asking something that is on the first page of google and show up 100% of all calls and meet-ups.
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The Best Design System Is No System

  • Customer Experience, Design, Design Theory, Usability, UX Education, UX Magazine

The idea of design systems can be found throughout history. In order to meet expanding needs, designers turn to design systems to streamline design with the hopes of providing value at lower cost and effort.

Article by Tony Olsson
IDEAS IN BRIEF
The Best Design System Is No System
  • The idea of design systems might still be new to some but fairly established in UI design for some years now while the idea of a systemized approach to design can be found throughout history.
  • Tony Olsson, Lead Product Designer at Axis Communications, makes you question the capabilities of a system by recollecting past history events.
  • The ideas behind design systems are based on system thinking which assumes that a whole can not be fully explained in terms of its parts and can not be understood without reference to its environment.
  • The design system encourages fragmentation and isolation of design problems with clear answers, constraints, feedback loops in linear stages.
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Quantitative Concept Testing

  • Customer Experience, Design, Design Theory, Usability, UX Education, UX Magazine

How We Bring Users Into Product Decisions Before We Even Start Designing

Article by Leah Acosta
IDEAS IN BRIEF
Quantitative Concept Testing
  • Quantitative concept testing helps ensure that the user voice influences which ideas are developed into testable products what is best for narrowing down the best executions of an idea in the next stage.
  • According to Leah Acosta, quantitative concept testing has two goals:
    1. Identify the most promising concepts for further development from the participants’ perspective, and order them in a ranked list.
    2. Understand the strengths and weaknesses of each concept, and pinpoint low-ranking concepts with hidden promise.
  • When planning the quantitative concept test, the following counts:
    • Identifying segments and markets
    • Setting up the MaxDiff
    • Setting up the sequential monadic survey
  • After working through particular points, you’ll be able to identify which ideas are worth pursuing, which need more discussion, and which to dismiss.
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AI is getting better and better — at being biased.

  • Artificial Intelligence, Behavioral Science, Defining AI, Design, Design Theory, Empathy, Usability, UX Education, UX Magazine

Historically, the values of gender-caste-based minority have been systematically excluded from even being tallied, resulting in gender-biased or gender-invisible prior statistics.

Article by Paula Stenholm
IDEAS IN BRIEF
AI is getting better and better — at being biased.
  • The values of gender-caste-based minority have been systematically excluded from even being tallied, resulting in gender-biased or gender-invisible prior statistics.
  • Data scientists have said that there are two main ways that AI perpetuates gender bias: one is caused by Algorithmic and design flaws and the other is the reinforcement of gender stereotypes through new digital products that project a technological gender.
  • Paula Stenholm, a user experience designer at Ellos Group, gives a lot of reasons why datasets are skewed:
    • Real world patterns of health inequality and discrimination
    • Discriminatory data
    • Application injustices
    • Biased AI design and deployment practices
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When UX writers and technical writers unite, content thrives

  • Customer Experience, Design, Design Theory, Usability, UX Education, UX Magazine

6 reasons why UX and documentation teams are stronger together

 

Article by Alana Fialkoff
IDEAS IN BRIEF
When UX writers and technical writers unite, content thrives
  • No matter what position you have, creating successful end-to-end product solutions can’t happen unless you know your product from front to back — and everywhere in between.
  • When UX content designers and technical writers team up, they access superpowers like:
    • Linking to supplemental resources seamlessly within any interface.
    • Infusing our content with in-depth product awareness.
    • Unifying language across product user interfaces and the resources that document them.
    • Gaining valuable UX feedback upfront.
    • Clarifying product functionality (and writing new features understandably the first time).
    • Demonstrating the value of seamless content design.
  • Collaborating with technical writers aligns UX and empowers them to dive deeper.
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Stop Bastardizing Design with False Empathy

  • Design, Design Theory, Emotion, Empathy, Psychology and Human Behavior

Empathy Building Ain’t Easy If You Do It Right

Article by Ovetta Sampson
IDEAS IN BRIEF
Stop Bastardizing Design with False Empathy
  • For empathy to be a successful part of design, it can’t just be an external reflection, it must be an internal activity that leads to transformative action.
  • Ovetta Sampson, principal design director at Microsoft, suggests considering 3 levels of empathy:
    1. Cognitive/intellectual empathy – talking to people, writing down what they said and sharing photos and quotes to communicate what they heard.
    2. Emotional empathy – when you feel what people feel, as though their emotions were contagious.
    3. Compassion empathy or empathetic concern – something we should thrive for when building empathy.
  • In order to build empathy in design, you need to decouple your experiences and your mental models associated with those experiences, from the product user.
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