- Conversational Design, Defining AI, Empathy
Empathetic interactions? Or volume and scale? AI, in the form of bots and empathetic digital people, can deliver both.
Article by Kath Balackham
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Conversational Design
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- Artificial Intelligence, Business Value and ROI, Content Strategy, Conversational Design, Customer Experience, Design, Design Tools and Software, Emotion, Interaction Design
An expert’s view on the massive strategic opportunities and potential challenges of leveraging conversational AI solutions
Article by Jordan Ratner
The Disruption of Customer Experience: How Conversational AI is upping UX and CX standards
Share:The Disruption of Customer Experience: How Conversational AI is upping UX and CX standards
- August 4, 2021
- Artificial Intelligence, Behavioral Science, Business UX Leaders, Business Value and ROI, Content and Copy, Conversational Design, Customer Experience, Defining AI, Employee Experience, Interaction Design
If there’s one thing I learned over five years in an AI leadership role with a Big 4 Consulting Firm, it’s that the popular view of Conversational AI misses the point.
Article by Jordan Ratner
Share:The Problem with How Organizations are Thinking about Conversational AI – an Insider’s Guide
- June 29, 2021
- Artificial Intelligence, Business UX Leaders, Business Value and ROI, Conversational Design, Customer Experience, Design Tools and Software, Human factors, Interaction Design
As we careen into the era of conversational AI and hyperautomation, closed systems create bad experiences that stifle innovation and opportunity
Article by Josh Tyson
Share:Open vs Closed: a Critical Question for Designing and Building Experiences
- April 5, 2021
- Conversational Design, Customer Experience, Defining AI, Human factors, Interaction Design, Interface and Navigation Design, Voice & Natural Language
An exploration of the growing importance of voice user interfaces and the impact on information architecture
Article by Katie Richmond
- Artificial Intelligence, Conversational Design, Customer Experience, Defining AI
This nascent technology will undoubtedly be the key to removing developer bias—and its prominence is just around the corner
Article by Jeff Steen
