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Conversational Design

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If there’s one thing I learned over five years in an AI leadership role with a Big 4 Consulting Firm, it’s that the popular view of Conversational AI misses the point.

Article by Jordan Ratner
Share:The Problem with How Organizations are Thinking about Conversational AI – an Insider’s Guide
12 min read

As we careen into the era of conversational AI and hyperautomation, closed systems create bad experiences that stifle innovation and opportunity

Article by Josh Tyson
Share:Open vs Closed: a Critical Question for Designing and Building Experiences
8 min read

An exploration of the growing importance of voice user interfaces and the impact on information architecture

Article by Katie Richmond
Share:Is Voice UI the future of user experience design?
6 min read

This nascent technology will undoubtedly be the key to removing developer bias—and its prominence is just around the corner

Article by Jeff Steen
Share:The Future of your Hyperautomation Strategy is Conversational AI
6 min read

Exploring the challenges of creating a secure login experience for those with impaired vision who are unfamiliar with technology.

Article by Matt Rae
Share:How Nina Oria-Loureiro Designed an Accessible Login Experience with Voice
7 min read

Mobile apps are undoubtedly the future—with conversational AI at the center of their development

Article by Jeff Steen
Share:Is Conversational AI the Future of Mobile Apps?
8 min read

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