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Home ›› Conversational Design ›› Page 10

Conversational Design

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Conversational AI: Talking Our Way to Digital Transformation

  • Artificial Intelligence, Conversational Design, Customer Experience, Defining AI

Digital Transformation can seem daunting. How about a simple starting point? Do you want to improve the service you deliver without increasing staff?

Article by Lisa Palmer
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13 min read

Your Design is Great, But Who Am I Talking to?

  • Artificial Intelligence, Behavioral Science, Business Value and ROI, Conversational Design, Customer Experience, Emotion, Empathy

Conversational Design has become the industry standard for VUI. By crafting “Product Personas”, we can create a unified and engaging voice for our product.

Article by Toby Trachtman
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7 min read

A Case of Accidental Anthropomorphism

  • Artificial Intelligence, Behavioral Science, Consumer products, Content and Copy, Conversational Design, Emotion, Empathy, Human factors, Interaction Design

Wherein a broken coffee grinder provides lessons in empathy.

Article by [email protected]
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3 min read
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What Teenagers Expect from Your Chatbot

  • Content and Copy, Conversational Design, Customer Experience, Empathy, Human factors, Product design, Psychology and Human Behavior

There are 1.2 Billion teenagers in the world! And this generation of teenagers grew up in a time when technology had already become mainstream.

Article by Kristina Arezina
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4 min read
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Product Validation In A Real-Life Scenario: Intercept Field Study

  • Accessibility, Conversational Design, Design, Design Tools and Software, Product design, Research Methods and Techniques, Usability, User Adoption

You can never know how your users will use the app in real-life situations. Intercept offers quick and easy evaluation – combine with longer studies to the best results.

Article by Bence Mózer
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Product Validation In A Real-Life Scenario: Intercept Field Study

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Product Validation In A Real-Life Scenario: Intercept Field Study

10 min read
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