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How Cognitive Science and Artificial Intelligence Are Intertwined

  • Artificial Intelligence, Augmented Reality, Behavioral Science, Business UX Leaders, Conversational Design, Customer Experience, Data visualization, Defining AI, Design, Neurology, Neuroscience, Usability, UX Education, UX Magazine

The I in AI.

Article by Max Louwerse
IDEAS IN BRIEF
How Cognitive Science and Artificial Intelligence Are Intertwined
  • If we want to understand the mechanisms behind AI, cognitive science might come to the rescue.
  • Artificial intelligence and cognitive science have surprising similarities.
  • AI focuses on artificial minds with human minds as an example.
  • Cognitive science focuses on human minds with artificial minds as an example.
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4 min read
How Cognitive Science and Artificial Intelligence Are Intertwined

Analysis Of The Gartner Chatbot Deployment Guide

  • Artificial Intelligence, Augmented Reality, Behavioral Science, Business UX Leaders, Customer Experience, Defining AI, Design, Usability, UX Education, UX Magazine

This deployment guide places significant emphasis on the Intent-Driven Design and Intent-Driven Development of a chatbot. The starting point to creating a chatbot is knowing and understanding the customer’s intent in order to create a chatbot that is seamless, customer-centric and above all, trusted.

Article by Cobus Greyling
IDEAS IN BRIEF
Analysis Of The Gartner Chatbot Deployment Guide
  • The Gartner Chatbot Deployment Guide provides practical insight into the state of play of chatbot implementations.
  • The author points out 10 key takeaways from the report in the article.
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3 min read
Analysis Of The Gartner Chatbot Deployment Guide

Chaos, Derrida and Pigeons: Things I Learnt From Dave Snowden

  • Accessibility, Agile and Iterative Process, Behavioral Science, Business UX Leaders, Customer Experience, Design, Design Theory, Usability, UX Education, UX Magazine, UX World Changing Ideas

To hear Dave Snowden talk at Design Thinking Ireland was to be treated to an avalanche of fascinating and deeply interconnected ideas like no other. The talk also seriously overwhelmed my sketchnoting abilities.

Article by David Hall
IDEAS IN BRIEF
Chaos, Derrida and Pigeons: Things I Learnt From Dave Snowden
  • The article covers a talk Dave Snowden gave at Designing Thinking Ireland telling about his developed Cynefin framework — a powerful decision-making framework that attempts to give us tools to absorb uncertainty, create resilience, and thrive in a complex world.
  • The authors unpacks the following ideas:
    • Consciousness is a distributed function
    • Dark chocolate consumption and Nobel laureates
    • Derrida and aporia
    • Distributive ethnography
    • Embracing ambiguity
    • Exaptation
    • Falcon and the pigeon
    • Frozen Two and the adjacent possible
    • Order, complexity, and chaos
    • Sense-making
    • Triopticon
    • Wisdom of Crowds
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9 min read
Chaos-Derrida-and-pigeons_-things-I-learnt-from-Dave-Snowden

AI UX Design: A New Way Of Designing

  • Artificial Intelligence, Augmented Reality, Behavioral Science, Business UX Leaders, Conversational Design, Customer Experience, Defining AI, Design, Design Theory, Usability, UX Education, UX Magazine, UX World Changing Ideas

What AI-infused UX is and how to design AI-powered products

Article by Adam Fard
IDEAS IN BRIEF
AI UX Design: A New Way Of Designing
  • This article breaks down what AI-infused UX is and how to design AI-powered products.
  • The author unpacks the following points in AI-infused UX:
    • Personalization and customization
    • Automation and productivity
    • Data collection
  • Things to bear in mimd when designing AI-powered products:
    • Trust
    • Usability Testing
  • At the moment there are 2 major ways AI can help designers do their jobs better: automating routine tasks and gathering and interpreting usage data.
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7 min read
AI UX design: A New Way Of Designing

Returning to Craft

  • Business UX Leaders, Business Value and ROI, Customer Experience, Design, Technology, The Business of UX, Usability, UX Education, UX Magazine

How returning to the craft taught me to be a better leader

Article by Aly Blenkin
IDEAS IN BRIEF
Returning to Craft
  • The article covers the author’s story of going back to the practice as a product designer.
  • The author shares her tips on how become a better leader by becoming a better designer:
    • Slow down to reflect and grow as a team
    • Create an environment to challenge “best practices”
    • Listen first before giving your opinion
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9 min read
Returning to Craft

The Evolution of Experience Design

  • Business UX Leaders, Customer Experience, Design, Design Theory, Usability, UX Education, UX Magazine

The overview of current challenges and opportunities design faces and how BBC team can help designers out to enhance digital experience and understanding of the world.

Article by Dan Ramsden
IDEAS IN BRIEF
The Evolution of Experience Design
  • Dan Ramadan, Creative Director for UX Architecture & Content Design at BBC, tells about the current challenges and opportunities design faces by describing 3 stages of ‘the web’:
    • Challenges of the past (document retrieval)
    • Challenges of the present (control and contribution)
    • Challenges of the future (pervasive and ubiquitous)
  • Technology is as capable of solving problems as it is of creating them.
  • The team at BBC can explore how digital experience can enhance our understanding of the world, develop empathy for others, instill pride and commitment to the importance of the individual and the inherent value of shared values and cooperative society.
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5 min read
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