The I in AI.
This deployment guide places significant emphasis on the Intent-Driven Design and Intent-Driven Development of a chatbot. The starting point to creating a chatbot is knowing and understanding the customer’s intent in order to create a chatbot that is seamless, customer-centric and above all, trusted.
To hear Dave Snowden talk at Design Thinking Ireland was to be treated to an avalanche of fascinating and deeply interconnected ideas like no other. The talk also seriously overwhelmed my sketchnoting abilities.