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Automotive

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Ten things I’ve learned as a UX researcher at Uber

  • Automotive, Behavioral Science, Contextual User Studies, Customer Experience, Design, Design Tools and Software, Development, Empathy, Interaction Design, Internal Company Dynamics

As I sit and reflect on my 3.5 years at Uber, I feel grateful and amazed by how much I’ve learned and grown in this role.

Article by Minal Jain
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12 min read
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Customer Experience Is the Future of Design

  • Automotive, Customer Experience, Design, Empathy, Interface and Navigation Design, Technology

Adopting practices that elevate the customer experience will undoubtedly produce a return on investment and provide a steady foundation for your brand.

Article by Chuck Longanecker
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5 min read
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Divvy Bikes Review

  • Accessibility, Automotive, Consumer products, Contextual User Studies, Customer Experience, Design, Government and Public Services, Human factors, Interaction Design, Marketing and Brand, Mobile Applications, Mobile Technology, Product design, Reviews, Technology, Technology for the Common Good, Usability

I’m a Divvy bikes member and fan, but there have been some speed bumps in my Divvy user experience.

Article by Will Scott
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7 min read
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Which Button to Press at the Pump? #wtfUX

  • Automotive, Consumer products, Customer Experience, Design, Input devices, Interaction Design, Product design, Visual Design

Selecting your octane level at the gas pump should be an easy interaction, but that’s not the world we live in.

Article by Daniel Brown
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2 min read
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Does the Red Light Mean the AC Is On or Off? #wtfUX

  • Automotive, Consumer products, Design, Input devices, Interaction Design, Interface and Navigation Design, Product design

Turning the air conditioning on and off in a rental car finds one user confused by the meaning of a little red light.

Article by Josh Tyson
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1 min read
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