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Artificial Intelligence

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AI can optimize pivotal moments of interaction with customers to create market-differentiating experiences.

At Your Service: How AI Will Reshape Customer Service
  • With the growing importance of post-transaction support and competition, AI-powered solutions have become the secret weapons that allow to elevate customer service and increase retention rates.
  • Customers expect enhanced support throughout their purchase journey.
  • AI tools allow increasing consumer comfort and satisfaction by speeding up response mechanisms, collecting relevant data, and supporting product search and discovery.
Share:At Your Service: How AI Will Reshape Customer Service

If there’s one thing I learned over five years in an AI leadership role with a Big 4 Consulting Firm, it’s that the popular view of Conversational AI misses the point.

Share:The Problem with How Organizations are Thinking about Conversational AI – an Insider’s Guide

As we careen into the era of conversational AI and hyperautomation, closed systems create bad experiences that stifle innovation and opportunity

Share:Open vs Closed: a Critical Question for Designing and Building Experiences

This nascent technology will undoubtedly be the key to removing developer bias—and its prominence is just around the corner

Share:The Future of your Hyperautomation Strategy is Conversational AI

Mobile apps are undoubtedly the future—with conversational AI at the center of their development

Share:Is Conversational AI the Future of Mobile Apps?

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