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Analysis Of The Gartner Chatbot Deployment Guide

  • Artificial Intelligence, Augmented Reality, Behavioral Science, Business UX Leaders, Customer Experience, Defining AI, Design, Usability, UX Education, UX Magazine

This deployment guide places significant emphasis on the Intent-Driven Design and Intent-Driven Development of a chatbot. The starting point to creating a chatbot is knowing and understanding the customer’s intent in order to create a chatbot that is seamless, customer-centric and above all, trusted.

Article by Cobus Greyling
IDEAS IN BRIEF
Analysis Of The Gartner Chatbot Deployment Guide
  • The Gartner Chatbot Deployment Guide provides practical insight into the state of play of chatbot implementations.
  • The author points out 10 key takeaways from the report in the article.
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3 min read
Analysis Of The Gartner Chatbot Deployment Guide

AI UX Design: A New Way Of Designing

  • Artificial Intelligence, Augmented Reality, Behavioral Science, Business UX Leaders, Conversational Design, Customer Experience, Defining AI, Design, Design Theory, Usability, UX Education, UX Magazine, UX World Changing Ideas

What AI-infused UX is and how to design AI-powered products

Article by Adam Fard
IDEAS IN BRIEF
AI UX Design: A New Way Of Designing
  • This article breaks down what AI-infused UX is and how to design AI-powered products.
  • The author unpacks the following points in AI-infused UX:
    • Personalization and customization
    • Automation and productivity
    • Data collection
  • Things to bear in mimd when designing AI-powered products:
    • Trust
    • Usability Testing
  • At the moment there are 2 major ways AI can help designers do their jobs better: automating routine tasks and gathering and interpreting usage data.
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7 min read
AI UX design: A New Way Of Designing

How User Experience Research (UXR) Cam Help Build Responsible AI Applications

  • Accessibility, Artificial Intelligence, Augmented Reality, Customer Experience, Defining AI, Design, Research Methods and Techniques, Research Tools and Software, Technology, Technology for the Common Good, Usability, UX Education, UX Magazine

Learn ways user experience research can help build responsible AI applications.

Article by Celine Lenoble
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How User Experience Research (UXR) Cam Help Build Responsible AI Applications
  • UXR reveals the myriad of intended and unintended effects of apps on people’s life — and help build more ethical AI
  • The author talks about:
    • How to assess the impact of ML-apps on users and meet AI ethical standards?
    • Ethics in AI
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How User Experience Research (UXR) Can Help Build Responsible AI Applications?

Will Conversational AI and Experience Design Revolutionize the Behavioral Sciences?

  • Artificial Intelligence, Augmented Reality, Automotive, Behavioral Science, Customer Experience, Defining AI, Design, Design Theory, Neuroscience, Psychology and Human Behavior, Technology, Usability, UX Education, UX Magazine, UX World Changing Ideas

One author’s thoughts on progress of behavioral sciences over the last 50 years and ways conversational AI and experience design revolutionize them.

Article by Daniel Lametti
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Will Conversational AI and Experience Design Revolutionize the Behavioral Sciences?
  • The article covers:
    • Studies and surveys on behavioral sciences conducted over the last 50 years
    • The role of conversational AI in the modern world and its perks
    • Ways conversational AI and experience design might revolutionize behavioral sciences
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Will Conversational AI and Experience Design Revolutionize the Behavioral Sciences?

Conversational AI Experiences Don’t Have to Suck

  • Artificial Intelligence, Augmented Reality, Behavioral Science, Conversational Design, Customer Experience, Defining AI, Design, Design for Experience Awards, Technology, Technology for the Common Good, The Business of UX, Usability, UX Education, UX Magazine

A Q&A with celebrated tech leader and design pioneer, Robb Wilson


Article by Josh Tyson
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Conversational AI Experiences Don’t Have to Suck
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11 min read
Conversational AI Experiences Don’t Have to Suck

How Can User Experience Research (UXR) Help Build Users Trust in AI Systems and Increase Engagement?

  • Accessibility, Artificial Intelligence, Behavioral Science, Customer Experience, Design, Design Theory, Remote Research, Research Methods and Techniques, Research Tools and Software, Technology, Usability, UX Education, UX Magazine

With ML facing so many users, there is a case to approach the conception and design of ML-powered applications from a UX research perspective. Read more to find out.

Article by Celine Lenoble
IDEAS IN BRIEF
How Can User Experience Research (UXR) Help Build Users Trust in AI Systems and Increase Engagement?
  • The article covers the conception and design of ML-powered applications from a UX research perspective.
  • The author unpacks the following ideas:
    • Machine Learning and Real Users
    • Machine Learning and The Theory of Machine
    • Mental Models and User Engagement with Machine Learning Apps
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How Can User Experience Research (UXR) Help Build Users Trust in AI Systems And Increase Engagement?

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