- Content and Copy, Customer Experience, Design, E-commerce, Interface and Navigation Design, PopUX
A hard-to-find “buy” button on iStock invites frustration into the checkout process.
Article by Daniel Brown
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- Automotive, Consumer products, Customer Experience, Design, Input devices, Interaction Design, Product design, Visual Design
Selecting your octane level at the gas pump should be an easy interaction, but that’s not the world we live in.
Article by Daniel Brown
- Automotive, Consumer products, Design, Psychology and Human Behavior
With so many automated features already in place, it’s mystifying that not all cars automatically turn on their headlights at night.
Article by Daniel Brown
- Apple, Content and Copy, Design, Input devices, Interface and Navigation Design, Microsoft, Microsoft Windows, Operating Systems
Why does Windows reverse the cap settings when you press the shift button while caps lock is engaged? iT’S wEIRD.
Article by Daniel Brown
- Agile and Iterative Process, Content and Copy, Content Strategy, Customer Experience, Design, Internal Company Systems and Intranets, Product design, User Adoption, User Reported Feedback
User feedback is the lifeblood of experience design. Make it easy and rewarding for your customers to share their feelings and ideas about your product or service.
Article by Daniel Brown
- Accessibility, Content and Copy, Customer Experience, Design, Input devices, Interaction Design, Interface and Navigation Design, Product design, Touch, Usability, Visual Design
Dear ATM machine, if I can only take out money in $20 increments, why are you presenting me with 1,3,5,7 and 9 buttons?
Article by Daniel Brown
- Apple, Content and Copy, Customer Experience, Design, Interaction Design
In a surprising experience design slip, Apple gives users an inscrutable error message.
Article by Daniel Brown
