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The Business of UX

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Analyzing Spotify’s new day list feature: UI, UX, and great ML

  • Analytics and Tracking, Behavioral Science, Contextual User Studies, Design, Interaction Design, Mobile Applications, The Business of UX, UX Magazine

I’ve never felt more seen in my life.

Article by Rosie Hoggmascall
IDEAS IN BRIEF
Analyzing Spotify’s new day list feature: UI, UX, and great ML
  • The article delves into the introduction of Spotify’s “daylist” feature, explaining its impact on content discovery, user engagement, and self-awareness of music preferences.

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8 min read

10 Reasons Why UX Maturity Matters

  • Business UX Leaders, The Business of UX, UX Education, UX Magazine

The Transformative Power of UX Maturity in Organizations

Article by Nate Schloesser
IDEAS IN BRIEF
10 Reasons Why UX Maturity Matters
  • The article provides 10 compelling reasons why UX maturity is crucial for organizations, including customer satisfaction and loyalty, higher ROI on digital products, enhanced brand reputation, and more.
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10 min read

UX is Not Dead, It’s Just Misunderstood

  • Business UX Leaders, The Business of UX, UX Business News, UX Education, UX Magazine, UX World Changing Ideas

Amplifying the Human Voice in Business.

Article by Nate Schloesser
IDEAS IN BRIEF
UX is Not Dead, It’s Just Misunderstood
  • The article discusses the significance of user advocacy in business and how to align departments toward prioritizing users for meaningful and impactful outcomes.
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8 min read

7 Steps to Better Customer Experience (CX)

  • Customer Experience, Emotion, Marketing and Brand, Strategy, The Business of UX
Article by Sara Fortier
IDEAS IN BRIEF
7 Steps to Better Customer Experience (CX)
  • The article emphasizes the significance of exceptional customer experience and its impact on business success, outlining seven crucial steps to improve customer experience, from understanding the customer journey to refining and iterating the process.
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7 min read

Conversational AI Experiences Don’t Have to Suck

  • Artificial Intelligence, Augmented Reality, Behavioral Science, Conversational Design, Customer Experience, Defining AI, Design, Design for Experience Awards, Technology, Technology for the Common Good, The Business of UX, Usability, UX Education, UX Magazine

A Q&A with celebrated tech leader and design pioneer, Robb Wilson


Article by Josh Tyson
IDEAS IN BRIEF
Conversational AI Experiences Don’t Have to Suck
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11 min read
Conversational AI Experiences Don’t Have to Suck

Returning to Craft

  • Business UX Leaders, Business Value and ROI, Customer Experience, Design, Technology, The Business of UX, Usability, UX Education, UX Magazine

How returning to the craft taught me to be a better leader

Article by Aly Blenkin
IDEAS IN BRIEF
Returning to Craft
  • The article covers the author’s story of going back to the practice as a product designer.
  • The author shares her tips on how become a better leader by becoming a better designer:
    • Slow down to reflect and grow as a team
    • Create an environment to challenge “best practices”
    • Listen first before giving your opinion
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9 min read
Returning to Craft
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