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Research Tools and Software

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With ML facing so many users, there is a case to approach the conception and design of ML-powered applications from a UX research perspective. Read more to find out.

Article by Celine Lenoble
How Can User Experience Research (UXR) Help Build Users Trust in AI Systems and Increase Engagement?
  • The article covers the conception and design of ML-powered applications from a UX research perspective.
  • The author unpacks the following ideas:
    • Machine Learning and Real Users
    • Machine Learning and The Theory of Machine
    • Mental Models and User Engagement with Machine Learning Apps
Share:How Can User Experience Research (UXR) Help Build Users Trust in AI Systems and Increase Engagement?
4 min read
How Can User Experience Research (UXR) Help Build Users Trust in AI Systems And Increase Engagement?

Tips on how to champion HCD and design research to stakeholders and get them on board with all of your UX processes.

Article by Sara Fortier
How to Champion HCD and Design Research to Stakeholders
  • The article covers:
    • The importance of stakeholder management
    • Challenges to overcome with research resisters
    • Common objections to doing user research and how to respond
Share:How to Champion HCD and Design Research to Stakeholders
8 min read
How to Champion HCD and Design Research to Stakeholders

Process notes of creating an online magazine for a female professional.

Article by Jennifer ODonnell
Nova: A Modern Publication for the Sexy Nerd
  • The article covers the creation of an online magazine,“NOVA” — a publication focused on spicing up the life of female professionals.
  • The author shares process notes and perspective from each of the project phases:
    • Research (qualitative research, competitor analysis, interviews, quantitate research)
    • Card Sorting
    • LOW-FI (wire framing)
    • MID-FI (edits)
    • Branding (colors, font, voice&tone, mood board)
    • Hi-Fi
  • Lessons and learnings from the project:
    • Mind spacing, especially margins
    • Balance between creativity and function in every design
    • Know when enough is enough
Share:Nova: A Modern Publication for the Sexy Nerd
6 min read
NOVA: A Modern Publication for the Sexy Nerd | Jennifer O’Donnell

Building effective partnerships with PMs requires stepping outside of any frustration, ego, or resentment at being ignored, and building empathy. How to do that? Here is what we’re going to find out.

Article by Lindsey Wallace
How To Research So PMs Will Listen
  • PMs are the most critical audiences for research, they are also often the hardest to convince, and the source of many of researchers’ frustrations and heartaches.
  • Building effective partnerships with PMs requires stepping outside of any frustration, ego, or resentment at being ignored, and building empathy.
  • The author shares:
    • Some practices of working with PMs
    • Questions to ask PMs and stakeholders
  • The baseline expectation setting:
    • Level set
    • Set guardrails based on your role
    • Ask for candid feedback and engagement
    • No surprises
  • When researchers and PMs are in conflict or in separate silos, neither role gets the value of the other, but strong researcher-pm partnerships can be game-changing for extending the strategic impact and influence of both design and research.
Share:How To Research So PMs Will Listen
6 min read
How to research so PMs will listen

Clear processes for secondary research are rare. Some ideas on how to improve the way designers collect and document existing knowledge.

Article by Tudor Teisanu
UX Case Study: Encouraging Secondary Research in Design
  • Teisanu Tudor started an exploration of around 47 designers, managers, and researchers in order to figure out how they could enrich secondary research.
  • There are a few designers author talked to who run exploratory research studies before sketching out any ideas.
  • Before diving into visual work, there are plenty of sources that could (and should) provide crucial insights for building a foundation.
  • Equipped with feedback from that 47 people, Teisanu Tudor explores the idea of designing a refined aggregator to help product designers obtain a diverse and comprehensive range of data while conducting the secondary research.
Share:UX Case Study: Encouraging Secondary Research in Design
4 min read

Just what are the differences between user stories and use cases? Don’t they have the same goals? But, user stories and use cases are not quite the same.

Article by Patrick Joseph Downs, Justinmind
Share:User stories vs use cases: how they stack up
10 min read
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