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Research Tools and Software

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Top 5 Trends in User Research & Insights

  • Design, Design Theory, Remote Research, Research Methods and Techniques, Research Tools and Software, Technology, Usability, UX Education, UX Magazine

SAP Research Labs present the top trends and highlights for 2022

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Top 5 Trends in User Research & Insights
  • The author presents the top trends and highlights by SAP Research Labs for 2022:
    • Remote user research is the new form
    • Accessibility, diversity and inclusion are becoming more mainstream
    • The demand for measurement and evidence-based product experience strategy continues to grow
    • Exponential growth in experience data is driving demand and investment in data science and machine learning at cloud speed
    • User research is the new culture of learning, practiced by all
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How User Experience Research (UXR) Cam Help Build Responsible AI Applications

  • Accessibility, Artificial Intelligence, Augmented Reality, Customer Experience, Defining AI, Design, Research Methods and Techniques, Research Tools and Software, Technology, Technology for the Common Good, Usability, UX Education, UX Magazine

Learn ways user experience research can help build responsible AI applications.

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How User Experience Research (UXR) Cam Help Build Responsible AI Applications
  • UXR reveals the myriad of intended and unintended effects of apps on people’s life — and help build more ethical AI
  • The author talks about:
    • How to assess the impact of ML-apps on users and meet AI ethical standards?
    • Ethics in AI
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3 min read
How User Experience Research (UXR) Can Help Build Responsible AI Applications?

How Can User Experience Research (UXR) Help Build Users Trust in AI Systems and Increase Engagement?

  • Accessibility, Artificial Intelligence, Behavioral Science, Customer Experience, Design, Design Theory, Remote Research, Research Methods and Techniques, Research Tools and Software, Technology, Usability, UX Education, UX Magazine

With ML facing so many users, there is a case to approach the conception and design of ML-powered applications from a UX research perspective. Read more to find out.

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How Can User Experience Research (UXR) Help Build Users Trust in AI Systems and Increase Engagement?
  • The article covers the conception and design of ML-powered applications from a UX research perspective.
  • The author unpacks the following ideas:
    • Machine Learning and Real Users
    • Machine Learning and The Theory of Machine
    • Mental Models and User Engagement with Machine Learning Apps
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How Can User Experience Research (UXR) Help Build Users Trust in AI Systems And Increase Engagement?

How to Champion HCD and Design Research to Stakeholders

  • Accessibility, Customer Experience, Design, Design Theory, Design Tools and Software, Employee Experience, Remote Research, Research Methods and Techniques, Research Tools and Software, Usability, UX Education, UX Magazine

Tips on how to champion HCD and design research to stakeholders and get them on board with all of your UX processes.

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How to Champion HCD and Design Research to Stakeholders
  • The article covers:
    • The importance of stakeholder management
    • Challenges to overcome with research resisters
    • Common objections to doing user research and how to respond
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8 min read
How to Champion HCD and Design Research to Stakeholders

Nova: A Modern Publication for the Sexy Nerd

  • Customer Experience, Design, Product design, Research Methods and Techniques, Research Tools and Software, Usability, UX Education, UX Magazine

Process notes of creating an online magazine for a female professional.

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Nova: A Modern Publication for the Sexy Nerd
  • The article covers the creation of an online magazine,“NOVA” — a publication focused on spicing up the life of female professionals.
  • The author shares process notes and perspective from each of the project phases:
    • Research (qualitative research, competitor analysis, interviews, quantitate research)
    • Card Sorting
    • LOW-FI (wire framing)
    • MID-FI (edits)
    • Branding (colors, font, voice&tone, mood board)
    • Hi-Fi
  • Lessons and learnings from the project:
    • Mind spacing, especially margins
    • Balance between creativity and function in every design
    • Know when enough is enough
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6 min read
NOVA: A Modern Publication for the Sexy Nerd | Jennifer O’Donnell

How To Research So PMs Will Listen

  • Customer Experience, Design, Design Theory, Employee Experience, Psychology and Human Behavior, Remote Research, Research Methods and Techniques, Research Tools and Software, Usability, UX Education, UX Magazine

Building effective partnerships with PMs requires stepping outside of any frustration, ego, or resentment at being ignored, and building empathy. How to do that? Here is what we’re going to find out.

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How To Research So PMs Will Listen
  • PMs are the most critical audiences for research, they are also often the hardest to convince, and the source of many of researchers’ frustrations and heartaches.
  • Building effective partnerships with PMs requires stepping outside of any frustration, ego, or resentment at being ignored, and building empathy.
  • The author shares:
    • Some practices of working with PMs
    • Questions to ask PMs and stakeholders
  • The baseline expectation setting:
    • Level set
    • Set guardrails based on your role
    • Ask for candid feedback and engagement
    • No surprises
  • When researchers and PMs are in conflict or in separate silos, neither role gets the value of the other, but strong researcher-pm partnerships can be game-changing for extending the strategic impact and influence of both design and research.
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How to research so PMs will listen

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