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Research Tools and Software

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Get out of the Lab and into the Real World

  • Contextual User Studies, Customer Experience, Design, Project Management, Remote Research, Research Methods and Techniques, Research Tools and Software, Usability, User Acceptance Testing, User Reported Feedback, Vendor-Client Relationships, Working With Stakeholders

Taking your user research out of the usability lab and into the field can give you better insights, educate your client, and energize your team.

Article by James Chudley
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7 min read
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Making the Most of Ethnographic Research

  • Analytics and Tracking, Business Value and ROI, Customer Experience, Design, Ethnography, Interface and Navigation Design, Mobile Technology, Product design, Psychology and Human Behavior, Remote Research, Research Methods and Techniques, Research Tools and Software, Technology, Usability, User Acceptance Testing, User Reported Feedback, Working With Stakeholders

When employed to its full potential, field research done in unique user environments can uncover opportunities to innovate customer experience.

Article by Jessica Weber, John Cheng
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7 min read
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Book Excerpt: The User Experience Team of One

  • Design, Product design, Project Management, Requirements and Specifications, Research Methods and Techniques, Research Tools and Software, Storytelling, Technology, Working With Stakeholders, Workshops and Brainstorming

An excerpt from Leah Buley’s new book, The User Experience Team of One, describes how to put together a modest but powerful strategy workshop.

Article by Leah Buley
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7 min read
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Quantitative Research and Eye-Tracking: A match made in UX heaven

  • Analytics and Tracking, Consumer products, Customer Experience, Data visualization, Design, Eye tracking, Human factors, Interaction Design, Interface and Navigation Design, Product design, Psychology and Human Behavior, Research Methods and Techniques, Research Tools and Software, Technology, Usability, User Acceptance Testing, Working With Stakeholders

Usability testing becomes more effective when you combine quantitative data with eye tracking results that have been cross-referenced using qualitative research

Article by Alexis Conomos, James Breeze
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7 min read
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Hosting a Page Description Workshop

  • Agile and Iterative Process, Data visualization, Design, Design Tools and Software, Internal Company Dynamics, Marketing and Brand, Product design, Project Management, Prototypes, Research Methods and Techniques, Research Tools and Software, Sketching, Technology, User Acceptance Testing, User Reported Feedback, Vendor-Client Relationships, Working With Stakeholders

If you want to create a Page Description Diagram that reflects the needs of your stakeholders, consider inviting them to a Page Description Workshop.

Article by Andrew Wirtanen, Colin Butler
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7 min read
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Participatory Design in Healthcare: Patients and doctors can bridge critical information gaps

  • Consumer products, Data visualization, Design, Direct Observation Research, Government and Public Services, Healthcare, Information Design and Architecture, Interaction Design, Interface and Navigation Design, New and Emerging Technologies, Personas, Product design, Product Releases and Redesigns, Prototypes, Research Methods and Techniques, Research Tools and Software, Sketching, Software, Software as a Service, Storytelling, Usability, User Acceptance Testing, User Reported Feedback, Working With Stakeholders

Designing with input from users is especially valuable when creating complex and critical products for patients and their doctors.

Article by Andrii Glushko
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6 min read
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