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Government and Public Services

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ONE Robot: Designed by the autistic community for autistic users

  • Accessibility, Consumer products, Design, Development, Emotion, Empathy, Government and Public Services, Healthcare, Human factors, Information Design and Architecture, Input devices, Interaction Design, Interface and Navigation Design, Mobile Technology, New and Emerging Technologies, Product design, Prototypes, Psychology and Human Behavior, Research Methods and Techniques, Tablet, Technology, Technology for the Common Good, Touch, User Acceptance Testing, User Reported Feedback

Working directly with autistic users and their support communities provided the design cues necessary to create a robot that helps its users interact with the world.

Article by Jalali Hartman
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4 min read
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The Hubris and Humility of Opting In

  • Analytics and Tracking, Artificial Intelligence, Consumer products, Customer Experience, Design, Facebook, Global Products and Localization, Google, Government and Public Services, Information Design and Architecture, Input devices, Interaction Design, Interface and Navigation Design, Location-Based Services, Microsoft, Mobile Technology, New and Emerging Technologies, Privacy and Data Security, Product design, Product Releases and Redesigns, Psychology and Human Behavior, Search, SEO, and SEM, Social Media Marketing, Social Networking, Technology, Technology for the Common Good, Twitter, Ubiquitous Computing

As we opt-in to giving more and more of our selves over to technology, we risk trading dignity for convenience.

Article by Bryan Goodpaster
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7 min read
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The Positive Impact of Good UX on Non-Profits

  • Business Value and ROI, Customer Experience, Data visualization, Design, Global Products and Localization, Government and Public Services, Information Design and Architecture, Interface and Navigation Design, Research Methods and Techniques, Research Tools and Software, Technology, Technology for the Common Good, Usability, User Acceptance Testing, User Reported Feedback

A study of the UNICEF and Red Cross websites finds that a well-designed experience encourages users to behave more charitably.

Article by Danica Ralston
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7 min read
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DOA? Diagnosing the UX Flaws of Obamacare

  • Adobe, Consumer products, Content and Copy, Design, Development, Empathy, Government and Public Services, Healthcare, Information Design and Architecture, Interface and Navigation Design, New and Emerging Technologies, Product Releases and Redesigns, Project Management, Software as a Service, Technology, Usability

The technical problems with Healthcare.gov have been widely discussed, but there are usability issues to consider as well.

Article by Alok Jain
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6 min read
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Design for Experience: Experience that Makes a Difference

  • Accessibility, Consumer products, Contests and Giveaways, Customer Experience, Design, Design for Experience Awards, Empathy, Global Products and Localization, Government and Public Services, Healthcare, Location-Based Services, Mobile Technology, New and Emerging Technologies, Psychology and Human Behavior, Short News, Software as a Service, Technology, Technology for the Common Good

A closer look at the Design for Experience awards category: Experience that Makes a Difference

Article by UX Magazine Staff, Design for Experience
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2 min read
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Design for Experience: Public Sector

  • Customer Experience, Design, Design for Experience Awards, Development, Government and Public Services, Healthcare, New and Emerging Technologies, Product design, Product Releases and Redesigns, Prototypes, Short News, Software as a Service, Technology, Technology for the Common Good, Usability, UX Magazine

A closer look at the Design for Experience awards category: Public Sector

Article by UX Magazine Staff, Design for Experience
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2 min read
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