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Government and Public Services

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How can Federal decision-makers use Conversational AI to improve Customer Experience?

  • Artificial Intelligence, Conversational Design, Customer Experience, Government and Public Services, Technology for the Common Good, The Business of UX

If Facebook can target ads based on your recent Google search history, shouldn’t the DMV be able to figure out that you’ve moved to a new address?

Article by Jen Baird, Jonathan Alcabes
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5 min read

Announcing Winners of the 2016 UX Magazine Awards!

  • Accessibility, Business UX Leaders, Consumer products, Design, Design for Experience Awards, Design Tools and Software, E-commerce, Global Products and Localization, Government and Public Services, Healthcare, Information Design and Architecture, Interface and Navigation Design, Internal Company Dynamics, Internal Company Systems and Intranets, Marketing and Brand, Mobile Applications, Mobile Technology, New and Emerging Technologies, Personal and Professional Development, Personas, Presentations, Product Releases and Redesigns, Prototypes, Research Methods and Techniques, Software, Team Dynamics, Technology, Technology for the Common Good, The Business of UX, Usability, UX Magazine

All the winners have been chosen! Take a look.

Article by UX Magazine Staff
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6 min read

Divvy Bikes Review

  • Accessibility, Automotive, Consumer products, Contextual User Studies, Customer Experience, Design, Government and Public Services, Human factors, Interaction Design, Marketing and Brand, Mobile Applications, Mobile Technology, Product design, Reviews, Technology, Technology for the Common Good, Usability

I’m a Divvy bikes member and fan, but there have been some speed bumps in my Divvy user experience.

Article by Will Scott
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7 min read

The Top UX Predictions for 2016

  • 3D Graphics and Interfaces, Analytics and Tracking, Android, Apple iOS, Artificial Intelligence, Business UX Leaders, Consumer products, Customer Experience, Data visualization, Decision Architecture, Design, Design Theory, Form design, Government and Public Services, Human factors, Information Design and Architecture, Input devices, Interaction Design, Interface and Navigation Design, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Psychology and Human Behavior, Software, Strategy, Technology, The Business of UX, Touch, User Adoption, Visual Design, Wireframes

UX Magazine contributors give us their predictions for the trends and developments that will shape experience design in 2016.

Article by UX Magazine Staff
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15 min read

Announcing Winners in the 2014 Design for Experience Awards

  • Accessibility, Agile and Iterative Process, Analytics and Tracking, Android, Apple, Apple iOS, Business Value and ROI, Cloud Computing, Consumer products, Content and Copy, Content Strategy, Contextual User Studies, Customer Experience, Data visualization, Design, Design for Experience Awards, Design Tools and Software, Emotion, Empathy, Facebook, Google, Government and Public Services, Healthcare, Information Design and Architecture, Input devices, Interaction Design, Interface and Navigation Design, Internal Company Dynamics, Internal Company Systems and Intranets, iPad, iPhone, Location-Based Services, Marketing and Brand, Mobile Applications, Mobile Technology, New and Emerging Technologies, Operating Systems, Personal and Professional Development, Personas, Persuasive Design, Product design, Product Releases and Redesigns, Project Management, Prototypes, Psychology and Human Behavior, Remote Research, Requirements and Specifications, Research Methods and Techniques, Research Tools and Software, Sketching, Software, Software as a Service, Sound and Audio, Storytelling, Strategy, Tablet, Team Dynamics, Technology, Technology for the Common Good, Twitter, Ubiquitous Computing, Usability, User Acceptance Testing, User Adoption, User Reported Feedback, UX Magazine, Video, Visual Design, Voice & Natural Language

Here they are! The winners of the 2014 international Design for Experience awards.

Article by UX Magazine Staff
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10 min read
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Transforming the Public Sector, One Experience at a Time

  • Analytics and Tracking, Customer Experience, Design, Government and Public Services, Interface and Navigation Design, Location-Based Services, Privacy and Data Security, Product design, Product Releases and Redesigns, Project Management, Requirements and Specifications, Research Methods and Techniques, Software as a Service, Technology for the Common Good, Working With Stakeholders

How a design team brought the Boston School District into the 21st century (and won a Design for Experience award) by focusing on parents as users.

Article by Josh Tyson
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3 min read
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