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A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms

  • Accessibility, Artificial Intelligence, Business Value and ROI, Cloud Computing, Conversational Design, Customer Experience, Design, Design Tools and Software, Development, Employee Experience, Enterprise Products, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Internal Company Systems and Intranets, Product design, Prototypes, Requirements and Specifications, Software, Software as a Service, Technology, Voice & Natural Language

There’s a ton of noise, promises and exaggerations flying around. Here’s a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.

Article by UX Magazine Staff
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11 min read

The future of work will be far less frightening when there’s more women in AI

  • Artificial Intelligence, Business UX Leaders, Business Value and ROI, Conversational Design, Design, Empathy, Interface and Navigation Design, Product design, Psychology and Human Behavior, Strategy, Voice & Natural Language

Imagine a world in which AI researchers, visionaries, venture capitalists, and startup founders are predominantly female.

Article by Valla Vakili
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6 min read
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5 Key Ways Telcos Can Improve Customer Experience With Conversational AI

  • Business Value and ROI, Customer Experience, Design, Human factors

While the telco industry faces many challenges, conversational AI can help alleviate some of these challenges.

Article by Henry Vaage Iversen
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3 min read
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How Humility Helps AI Work Better with Human Users

  • Artificial Intelligence, Conversational Design, Customer Experience, Design, Development, Emotion, Empathy, Interaction Design, Psychology and Human Behavior, Voice & Natural Language

Because the outcome of an AI system is dependent on the information it’s trained on, ensuring a system presents a nuanced perspective can be tricky.

Article by Nona Tepper
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7 min read
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AI and HR: Will AI Chatbots Replace the Employee Handbook?

  • Artificial Intelligence, Design, Employee Experience, Employment and Hiring, Human factors, Onboarding

AI chatbot technology is now opening up to human resource departments ripe for intelligent automation.

Article by Samantha Saltzman
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6 min read
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Living in Information, Responsible Design for Digital Places: a Book Excerpt

  • Design, Design Theory, Information Design and Architecture, Visual Design

Ch. 6 talks Architecture – a design discipline focused on structuring our physical environments while information architecture does the same for information environments.

Article by Jorge Arango
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16 min read
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