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These 7 Ingredients Can Revitalize Customer Experience

  • Analytics and Tracking, Business Value and ROI, Cloud Computing, Consumer products, Content and Copy, Content Strategy, Customer Experience, Design, Emotion, Internal Company Dynamics, Internal Company Systems and Intranets, Location-Based Services, Marketing and Brand, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Research Methods and Techniques, Social Media Marketing, Social Networking, Strategy, Technology, Ubiquitous Computing, Usability

Taking cues from market leaders like Yamaha, Crate & Barrel, Morton’s The Steakhouse, and Ask.com, companies can rethink the ways they design customer experience.

Article by Elias Parker
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7 min read
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Guidance for Conducting In-Home Studies with Children

  • Business Value and ROI, Consumer products, Content and Copy, Contextual User Studies, Design, Direct Observation Research, iPad, Research Methods and Techniques, Research Tools and Software, Search, SEO, and SEM, Strategy, Tablet, User Acceptance Testing, User Adoption, User Reported Feedback

An excerpt from Studying and Designing Technology for Domestic Life from Morgan Kaufmann looks at strategies for conducting in-home studies with children.

Article by Mona Leigh Guha, Elizabeth Foss, Allison Druin
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8 min read
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Five Movements in Design That We Should Pay Attention To

  • Business Value and ROI, Consumer products, Content and Copy, Customer Experience, Design, Emotion, Empathy, Government and Public Services, Healthcare, Human factors, Information Design and Architecture, Interaction Design, Interface and Navigation Design, New and Emerging Technologies, Personal and Professional Development, Product design, Psychology and Human Behavior, Research Methods and Techniques, Strategy, Team Dynamics, Technology, Technology for the Common Good, Usability, Working With Stakeholders

As the field of experience design continues to mature, enhanced research techniques and new tactics for measuring emotional response will help us improve users’ lives.

Article by Amy Cueva
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5 min read
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The Future of Wearable Technology in Pictures

  • Content and Copy, Contests and Giveaways, Customer Experience, Data visualization, Design, Facebook, Flow and Immersion, Gestures, Google, Interaction Design, Location-Based Services, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Prototypes, Sketching, Storytelling, Technology, Touch, Twitter, Ubiquitous Computing, Usability, Visual Design

The winners of our Drawing Ideas giveaway use sketches to imagine hypothetical uses for wearables.

Article by UX Magazine Staff
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3 min read
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Crowdsourcing Is Social, but Does Not a Social Network Make

  • Analytics and Tracking, Android, Apple, Apple iOS, Consumer products, Content and Copy, Data visualization, Design, Google, Interface and Navigation Design, iPhone, Location-Based Services, Mobile Applications, Mobile Technology, Product design, Product Releases and Redesigns, Social Networking, Usability, Visual Design

A loyal Waze user thinks the move toward social networking in newer versions of the app is a wrong turn.

Article by Shay Ben-Barak
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3 min read
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Putting ‘Intuitive’ Back Into Intuitive Design

  • Apple, Business Value and ROI, Consumer products, Content and Copy, Customer Experience, Design, Information Design and Architecture, Interaction Design, Interface and Navigation Design, iPad, iPhone, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Tablet, Technology, Touch, Usability

If your products meet your users’ needs through intuition and exploration, using them can be a genuinely intuitive experience.

Article by James Monsees
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5 min read
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