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Content and Copy

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Don’t Make it Hard for Users to Provide Feedback #wtfUX

  • Agile and Iterative Process, Content and Copy, Content Strategy, Customer Experience, Design, Internal Company Systems and Intranets, Product design, User Adoption, User Reported Feedback

User feedback is the lifeblood of experience design. Make it easy and rewarding for your customers to share their feelings and ideas about your product or service.

Article by Daniel Brown
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2 min read
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ATM Interfaces, Multiples of 20, and Too Many Buttons #wtfUX

  • Accessibility, Content and Copy, Customer Experience, Design, Input devices, Interaction Design, Interface and Navigation Design, Product design, Touch, Usability, Visual Design

Dear ATM machine, if I can only take out money in $20 increments, why are you presenting me with 1,3,5,7 and 9 buttons?

Article by Daniel Brown
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1 min read
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In Conversation with Alberta Soranzo

  • Analytics and Tracking, Conferences, Consumer products, Content and Copy, Customer Experience, Design, Design Theory, Facebook, Google, Information Design and Architecture, Mobile Applications, Mobile Technology, Personal and Professional Development, Privacy and Data Security, Product design, Product Releases and Redesigns, Social Networking, Technology for the Common Good, Twitter, Ubiquitous Computing, Usability, Working With Stakeholders

We talk with information architect Alberta Soranzo about mountains of data, mixtapes, and the digital legacy you leave behind.

Article by Josh Tyson
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1 min read
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Communication: The Cure for Common UX Design Challenges

  • Content and Copy, Design, Development, Internal Company Dynamics, Personal and Professional Development, Personas, Product design, Project Management, Prototypes, Team Dynamics, Working With Stakeholders

Keeping open lines of communication at every stage of product development will save time and lead to better experience design.

Article by Patricia Cranmer
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6 min read
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Event Apps: Think Tapas, not Smörgåsbord

  • Android, Apple iOS, Business Value and ROI, Conferences, Content and Copy, Design, Design Tools and Software, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Mobile Applications, Mobile Technology, Reviews

A review of the ill-conceived Mobile World Congress event app shows how poor design can have a broad impact on attendee experience.

Article by Will Scott
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3 min read
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