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5 Elements of Omni-Channel User Experiences

  • Android, Apple, Apple iOS, Content and Copy, Content Strategy, Customer Experience, Design, Google, Information Design and Architecture, Interface and Navigation Design, iPad, iPhone, Location-Based Services, Marketing and Brand, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Product Releases and Redesigns, Ubiquitous Computing, Usability

Offering multiple channels for users to interact with your business isn’t enough. You need to put them at the center of a seamless omni-channel ecosystem.

Article by Danny Bluestone
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6 min read
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How to Perform Your Own Lean Mobile Usability Testing

  • Agile and Iterative Process, Content and Copy, Contextual User Studies, Design, Design Tools and Software, Empathy, Information Design and Architecture, Interface and Navigation Design, Mobile Applications, Mobile Technology, Prototypes, Remote Research, User Acceptance Testing, User Reported Feedback

Usability testing doesn’t have to be done in labs, doesn’t require experts, and doesn’t have to be expensive.

Article by Greg Nudelman
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9 min read
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The Trouble with Caps Lock #wtfUX

  • Apple, Content and Copy, Design, Input devices, Interface and Navigation Design, Microsoft, Microsoft Windows, Operating Systems

Why does Windows reverse the cap settings when you press the shift button while caps lock is engaged? iT’S wEIRD.

Article by Daniel Brown
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2 min read
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Stop Sprinkling Emotion, Start Creating Magic and Meaning

  • Analytics and Tracking, Business Value and ROI, Consumer products, Content and Copy, Content Strategy, Customer Experience, Design, Design Tools and Software, Emotion, Flow and Immersion, Information Design and Architecture, Interface and Navigation Design, Internal Company Dynamics, Personal and Professional Development, Product design, Product Releases and Redesigns, Project Management, Psychology and Human Behavior, Research Methods and Techniques, Strategy, User Reported Feedback

Products and services that build deeper connections with customers are the result of a design process infused with emotion.

Article by Amanda O'Grady
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10 min read
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Why Web Design is Dead

  • Android, Apple iOS, Artificial Intelligence, Browsers, Content and Copy, Design, Design Tools and Software, Facebook, Information Design and Architecture, Interface and Navigation Design, iPad, iPhone, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Social Media Marketing, Ubiquitous Computing, Visual Design

High quality templates, mature design patterns, automation, AI, and mobile technology are signaling the end of web design as we know it.

Article by Sergio Nouvel
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7 min read
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Don’t Make it Hard for Users to Provide Feedback #wtfUX

  • Agile and Iterative Process, Content and Copy, Content Strategy, Customer Experience, Design, Internal Company Systems and Intranets, Product design, User Adoption, User Reported Feedback

User feedback is the lifeblood of experience design. Make it easy and rewarding for your customers to share their feelings and ideas about your product or service.

Article by Daniel Brown
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2 min read
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