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Determining the crucial points of customer interaction can help you design experiences that connect, engage, and sell.
International UX research mitigates risk, generates customer insights, and ensures that new products and services meet the needs of the intended local audiences.
Customer efficiency directly correlates to satisfaction and advocacy, and is the most accurate indicator of future behavior.
A framework to help articulate and visualize the value of UX activities.
Learning the business of funding and budgeting to advance the cause of UX.
An interview with Tim Paul, Director of Product Management and User Experience at E*TRADE, about the growth and role of UX in the digitally driven company.
