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Business Value and ROI

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Five questions to answer when building your omni-channel customer experience.

Share:Are You Ready to Give Your Customers an Omni-Channel Experience?
6 min read

The future of UX, CX, and EX are entwined in one big X … get ready.

It’s All About Experience

UX Magazine has been at the forefront of experience design for more than 20 years. In that time, the very notion of UX has changed significantly. What was once the purview of a group of niche designers lobbying for a seat at the table with other business concerns, UX now exists at the intersection of customer experience management, employee experience, and the broader management of business and technology.

As technology continues to become more sophisticated and pervasive, experience design is something everyone should be thinking about. The COVID-19 pandemic has accelerated the move toward digital being the primary interface point between most consumers and businesses—a move that was already underway with advanced hyperautomation and AI-powered conversational interfaces becoming viable solutions. As we enter into the era of what Gartner calls “total experience” it’s the fundamental tenets of user-centered design that will best serve organizations and users of every stripe (both internal and external). We look forward to continuing our reporting from these frontlines.

Share:It’s All About Experience
5 min read

There’s your chance to finish this year off on a positive note by taking some steps to put in place an improved B2B customer experience plan across your business.

Share:5 ways to improve your B2B customer experience
3 min read

Conversational Design has become the industry standard for VUI. By crafting “Product Personas”, we can create a unified and engaging voice for our product.

Share:Your Design is Great, But Who Am I Talking to?
7 min read

Inclusivity is everywhere, and it is of utmost importance today. With every person wanting to feel included and appreciated, digital users want to feel welcome as well.

Share:7 Reasons Your Website Needs to be Accessibility Compliant in 2020
4 min read

A conversation with Lyft Product Designer Kyo Kim

Share:Behind the design: Building a seamless experience to request a ride for others
14 min read

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