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Artificial Intelligence

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The Problem with How Organizations are Thinking about Conversational AI – an Insider’s Guide

  • Artificial Intelligence, Behavioral Science, Business UX Leaders, Business Value and ROI, Content and Copy, Conversational Design, Customer Experience, Defining AI, Employee Experience, Interaction Design

If there’s one thing I learned over five years in an AI leadership role with a Big 4 Consulting Firm, it’s that the popular view of Conversational AI misses the point.

Article by Jordan Ratner
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12 min read

Open vs Closed: a Critical Question for Designing and Building Experiences

  • Artificial Intelligence, Business UX Leaders, Business Value and ROI, Conversational Design, Customer Experience, Design Tools and Software, Human factors, Interaction Design

As we careen into the era of conversational AI and hyperautomation, closed systems create bad experiences that stifle innovation and opportunity

Article by Josh Tyson
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8 min read

The Future of your Hyperautomation Strategy is Conversational AI

  • Artificial Intelligence, Conversational Design, Customer Experience, Defining AI

This nascent technology will undoubtedly be the key to removing developer bias—and its prominence is just around the corner

Article by Jeff Steen
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6 min read

Is Conversational AI the Future of Mobile Apps?

  • Accessibility, Android, Apple iOS, Artificial Intelligence, Business Value and ROI, Conversational Design, Customer Experience, Design Tools and Software, iPhone, Mobile Applications, Mobile Technology

Mobile apps are undoubtedly the future—with conversational AI at the center of their development

Article by Jeff Steen
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8 min read

We Need a New Approach to Designing for AI, and Human Rights Should Be at the Center

  • Artificial Intelligence, Defining AI

Designers need a methodology that helps them weigh the benefits of using a new technology against its potential harm

Article by Caroline Sinders
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Share:We Need a New Approach to Designing for AI, and Human Rights Should Be at the Center
6 min read

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