- Artificial Intelligence, Conversational Design, Design, Design Theory, Human factors, Product design, Technology
As UX designers, we are largely ignoring one of the most fundamental ways that humans are taught to interact with the world: via conversation.
- Consumer products, Design, Human factors, Interaction Design, Product design, Technology
Today’s customers are more demanding and less forgiving than ever before. 96% of unhappy customers don’t complain and 91% of those will simply leave and never come back.
- Content Strategy, Design, Development, Form design, Human factors, Interaction Design, Product design, Technology, Technology for the Common Good
Transformation has to be driven by everybody, not just by climate groups, and we have a responsibility to use our influence to drive this.
- Artificial Intelligence, Content Strategy, Conversational Design, Defining AI, Enterprise Products, Interaction Design, Internal Company Dynamics, Product design, Technology
To stay competitive, companies need to avoid random acts of technology and adopt a strategy for building an intelligent ecosystem of digital workers.
- Artificial Intelligence, Behavioral Science, Conversational Design, Customer Experience, Emotion, Human factors, Interaction Design, Psychology and Human Behavior, Technology
The lack of cultural competence in conversational AI is a direct correlation to the inherent bias within it’s development.
- Accessibility, Consumer products, Customer Experience, Design, Design Theory, Information Design and Architecture, Privacy and Data Security, Product design, Software as a Service, Technology, Technology for the Common Good, Usability
Things like technology, privacy, or accessibility aren’t plug-and-play components, but a vital part of what makes a service good for users.
