Flag

We stand with Ukraine and our team members from Ukraine. Here are ways you can help

Home ›› Design ›› Oversoaped in Los Angeles #wtfUX

Oversoaped in Los Angeles #wtfUX

by Josh Tyson
1 min read
Share this post on
Tweet
Share
Post
Share
Email
Print

Save

A confusing real-life interface at Los Angeles International Airport leaves an interaction designer with too much soap on his hands.

Bad design decisions don’t just effect our experiences with digital products. There are plenty of poorly conceived products in the world of flesh and blood and brick and mortar waiting to derail your flow.

A sink in the men’s restroom at Los Angeles International Airport (LAX) recently reminded Kane Albarron of this. The Interaction Design Lead at Fjord in New York City got more soap than he anticipated thanks to a confusing real-life interface.

“At first glance, it appears as if you have two options for dispensing water: by sensor or by push button, as indicated on the labels,” Albarron says. “What is actually happening here is that the push dispenses soap, and the sensor dispenses water. To further complicate things, soap pumps are also available above the sink.

LAX bathroom wtfUX

“I thought this was interesting, seeing as how someone actually spent time and money making little plaques that indicate the action instead of the contents. It was a real WTF moment for me when I went to rinse off my soap with more soap.”

 

Keep these coming. Send them to us via Twitter or Facebook using the hastag #wtfUX or email them to: [email protected] with “#wtfUX” in the subject line. Include as much context as you can, so we get a full understanding of what the f%*k went wrong.

post authorJosh Tyson

Josh Tyson, Josh Tyson is the co-author of the first bestselling book about conversational AI, Age of Invisible Machines. He is also the Director of Creative Content at OneReach.ai and co-host of both the Invisible Machines and N9K podcasts. His writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, The New York Times, Observer, SLAP, Stop Smiling, Thrasher, and Westword. 

Tweet
Share
Post
Share
Email
Print

Related Articles

Article by Alipta Ballav
From Design Thinking to AI Thinking
  • The article outlines a paradigm shift from Design Thinking to AI Thinking, emphasizing the integration of LLMs into various sectors to enhance problem-solving through conversational interfaces.
Share:From Design Thinking to AI Thinking
2 min read

My story of how I dived deep into UX when creating soft toys from scratch without even realising that…

Article by Anastasia Damanchuk
The Parallel Journey of Physical Product Design and UX/UI Design
  • The article highlights the author’s realization of the parallels between physical product design, particularly in the creation of soft toys, and UX/UI design, showcasing how principles like research, prototyping, teamwork, and empathy are fundamental to both domains.
Share:The Parallel Journey of Physical Product Design and UX/UI Design
3 min read

Stories from a seasoned job-hopper; amidst layoffs, challenging hiring conditions, and the pursuit of professional purpose.

Article by Melody Koh
How I Know When to Quit My Design Job, Every Single Time
  • The article delves into the intricacies of knowing when to quit a design job, drawing from personal anecdotes and broader observations in the industry.
Share:How I Know When to Quit My Design Job, Every Single Time
15 min read

Did you know UX Magazine hosts the most popular podcast about conversational AI?

Listen to Invisible Machines

This website uses cookies to ensure you get the best experience on our website. Check our privacy policy and