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These 7 Ingredients Can Revitalize Customer Experience
Taking cues from market leaders like Yamaha, Crate & Barrel, Morton's The Steakhouse, and Ask.com, companies can rethink the ways they design customer experience.
Article - Elias Parker - October 28, 2014 - 1 Comments
Quickpanel: More UX Futures
Jesse James Garrett, Margot Bloomstein, and Andy Polaine offer their visions for the future of UX.
Article - Mary Jean Babic - October 23, 2014 - 0 Comments
Win This Book! Intertwingled
Enter to win a copy of Peter Morville's new book, Intertwingled: Information Changes Everything
Article - UX Magazine Staff - October 17, 2014 - 2 Comments
Creating a Cultural Fit
In an excerpt from his new book, Intertwingled, information architect Peter Morville describes how to create cultures that fit companies and their customers.
Article - Peter Morville - October 9, 2014 - 0 Comments
Why Banks Need to Revamp their User Experience
By tapping into vast amounts of customer data that other industries don’t have access to, financial institutions can use analytics to improve customer experiences.
Article - Rich Berkman - September 17, 2014 - 4 Comments
No Bottom Line? No Experience
The results of the Bottom Line Impact category of the Design for Experience awards highlight the importance of balancing business needs and user needs.
Article - UX Magazine Staff - September 12, 2014 - 0 Comments
The Next UX Revolution: Transforming Stodgy Enterprise Applications Into Engaging Experiences
An inside look at how one company shifted the focus of its enterprise software from basic functionality to usability.
Article - Marc Scibelli - August 20, 2014 - 11 Comments
Avoiding Featuritis in the Connected Car Gold Rush
For connected cars to truly connect with users OEM's need to figure out what's really important to drivers and make their information systems simple to use.
Article - Doug Hopkins - August 19, 2014 - 2 Comments
A Call for Quality
Understanding when and how to apply lean and agile methods is key to their success.
Article - Zack Naylor - July 29, 2014 - 1 Comments
Looking at personas, goals, and scenarios relative to the characters, plot, and objectives of a novel or movie can help designers avoid self-referential thinking.
Article - Shlomo Goltz - July 23, 2014 - 5 Comments