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Defining and Informing the Complex Field of User Experience (UX)
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Internal Company Dynamics
User and Customer Experience in a Member Services Organization
How customer experience trends are affecting AAA's business.
Article - Sylvia Veitia - November 9, 2010 - 1 Comments
Profiling TIAA-CREF's UX Practice
How the financial services company is building up its UX practice and culture.
Article - Cynthia Gage Kellam - October 19, 2010 - 0 Comments
The FedEx UX Journey, Part 1
How FedEx is improving the user experience of its systems, building an effective UX practice area, and moving the entire company toward strong UX competency.
Article - Thomas Wicinski, Brice Stokes, Mike Downey - April 20, 2010 - 11 Comments
Mark Hurst Talks About Listening
Getting companies to care about good experiences by bringing them into the conversation with users.
Article - Mark Hurst, Michael Grossman - April 13, 2010 - 6 Comments
The Impossible Bloomberg Makeover
As a matter of pride, some users prefer a UI to be obtuse an ugly.
Article - Dominique Leca - March 24, 2010 - 75 Comments
Lessons from Ikea
Ikea's price-first design approach is a model for smoother projects.
Article - Alex Schleifer, Jonathan Anderson | UX Magazine - January 12, 2010 - 10 Comments
Influencing Business Strategy Through Design
The problem-solving approach designers use can be very helpful in strategic discussions.
Article - Luke Wroblewski, UX Magazine Staff - December 8, 2009 - 8 Comments
Eleven lessons: managing design in eleven global brands
Article - Howard Mann - November 12, 2007 - 0 Comments
Don’t let branding kill your brand
Damon takes a look at brand guidelines and how they counteract with the User Experience
Article - Damon - July 26, 2007 - 36 Comments
Check Your Disciplines At The Door
Taking a look at collaboration across disciplines.
Article - Richard Anderson - May 31, 2007 - 0 Comments