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Four Steps to Customer Experience Maturity
Companies that are eager to create superior customer experiences must repair, elevate, optimize, and differentiate their CX programs and initiatives.
Article - Megan Burns - November 11, 2013 - 1 Comments
Moneyball 2: How to Sweep the UX World Series
Using statistical data wisely, like the characters in the baseball movie Moneyball, UX teams can leverage strikes one and two to get on base.
Article - Steve Tengler - October 23, 2013 - 0 Comments
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Article - UX Magazine Staff - October 22, 2013 - 2 Comments
Four Myths About UX and How to Bust Them
Despite becoming more commonplace and in-demand, user experience is still victim to a number of misconceptions—here, four of them are sent to slaughter.
Article - Brian Pagán - October 22, 2013 - 12 Comments
Design for Experience: Complete Customer Experience Ecosystem
A closer look at the Design for Experience awards category: Complete Customer Experience Ecosystem
Article - UX Magazine Staff, Design for Experience - October 10, 2013 - 0 Comments
Mobile Testing Toolbox, Part 2
A survey of mobile testing tools for unmoderated usability studies finds products and features that suit many different design needs.
Article - Amber DeRosa - October 7, 2013 - 11 Comments
Design for Experience: Bringing Order to Big Data
A closer look at the Design for Experience awards category: Bringing Order to Big Data
Article - UX Magazine Staff, Design for Experience - October 4, 2013 - 0 Comments
Mobile Testing Toolbox: Part 1
A survey of mobile testing tools for moderated usability studies finds products and features that suit many different design needs.
Article - Amber DeRosa - September 26, 2013 - 13 Comments
When Does Quantity Become Quality? How to navigate big data
Thoughtful inspection of qualitative and quantitative data allows UX professionals to glean genuine insight on user behavior from reams of big data.
Article - Michael Lai - September 23, 2013 - 8 Comments
Three Design Team Leaders on the State of UX
In interviews, the experience design leaders at Groupon, eBay, and Lumension share their views of UX and agree it still has some growing to do.
Article - Wayne Neale - September 19, 2013 - 0 Comments