- Accessibility, Behavioral Science, Customer Experience, Design, Design Theory, Empathy, Usability, UX Education, UX Magazine, UX World Changing Ideas
There seems to be a pervasive idea that using systems to help your work will lead to everything being a homogenous, grey, functional, meh experience. But delight is important! So, how can we design our processes to make sure that delight is a key part in what makes your MVPs ‘viable’?
Article by Luke Murphy
Building Delight in Your Design System
- The author shares the edited version of the talk about design systems that he delivered to Design Matters in Copenhagen in September, 2022.
- The author separates and explains the difference between “Deep Delight vs Surface Delight” in design based on the user experience of McDonalds.
- The author explains the way the Kano model works (Noriaki Kano developed the Kano model back in the 80s that shows that customer loyalty is connected to our emotional responses to product features.
- There are 5 types of delight according to Microsoft’s categorizations:
- Playful experiences
- Attractive experiences
- Natural experiences
- Personal experiences
- Empowered experiences
- The author gives tips on how to build delight into your system and how to make that delight repeatable by measuring it and not forgetting your (internal) users.
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- November 30, 2022
13 min read
- Accessibility, Artificial Intelligence, Augmented Reality, Behavioral Science, Conversational Design, Customer Experience, Defining AI, Design, Usability, UX Education, UX Magazine
Conversational AI is the infinitely scalable interface.
Article by Cobus Greyling
Age of Invisible Machines
- Cobus Greyling shares his take on the new Wall Street Journal bestselling business book, Age of Invisible Machines by Robb Wilson with Josh Tyson
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- November 29, 2022
3 min read
- Customer Experience, Design, Design Theory, Employee Experience, Employment and Hiring, Internal Company Dynamics, Usability, UX Education, UX Magazine
Making a space for healthy conflict in an organization to work through confusion and disagreement.
Article by Nate Schloesser
Creating a Fight Club
- The author shares ideas that helped him organize better communication within the company he was working at.
- The author went through the following steps and processes:
- Setting Topics
- Choosing a Facilitator
- Participants
- The Structure
- Rules of Engagement
- Rules of Etiquette
- Chatham House Rule
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- November 23, 2022
6 min read
- Behavioral Science, Customer Experience, Design, Empathy, Employee Experience, Employment and Hiring, Human factors, Technology, Usability, UX Education, UX Magazine
Indeed’s global head of UX operations uses this superpower to help others do their best work.
Article by Michaela Hackner
Redefining Leadership Through Empathy
- The author shares her story of how enbracing empathy instead of fighting against it helped her evolve into a stronger manager and leader.
- The author unpacks the steps of how empathy helps shape Indeed’s operations strategy:
- Understand where you’re at
- Know where you’re going and how you get there
- Invite more empathy in your work
- Let empathy lead you
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- November 22, 2022
10 min read
- Customer Experience, Design, Usability, UX Education, UX Magazine
Article by UX Magazine Staff
Share:Most Read Articles of Q3 2022
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- November 10, 2022
3 min read
- Accessibility, Behavioral Science, Customer Experience, Design, Design Theory, Empathy, Employee Experience, Psychology and Human Behavior, Technology, Technology for the Common Good, Usability, UX Education, UX Magazine, UX World Changing Ideas
Design for the lives your users are living — not for the value you want to extract from them
Article by Jesse Weaver
To Keep a User, Sometimes You Have to Let Them Go
- Assuming every problem is product-related drives a product-centric approach to fixing them but problems are more complex than simple fixes to content or features.
- The author uncovers 2 ideas:
- Not all cancels are created equal
- Think: User-centered retention
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- November 9, 2022
6 min read