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The Business of UX

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Crafting the UX of REI’s Retail Experience

Agile and Iterative Process, Business UX Leaders, Business Value and ROI, Content and Copy, Customer Experience, E-commerce, Internal Company Dynamics, Strategy, Team Dynamics, The Business of UX, Web, Working With Stakeholders

Translating REI’s warm, hand-crafted in-store experiences into the digital space.

Article by Samantha Starmer

November 30, 2010

14 min read

User and Customer Experience in a Member Services Organization

Business UX Leaders, Business Value and ROI, Customer Experience, Internal Company Dynamics, Internal Company Systems and Intranets, Strategy, The Business of UX

How customer experience trends are affecting AAA’s business.

Article by Sylvia Veitia

November 9, 2010

19 min read

Profiling TIAA-CREF’s UX Practice

Business UX Leaders, Customer Experience, Internal Company Dynamics, Strategy, The Business of UX

How the financial services company is building up its UX practice and culture.

Article by Cynthia Gage Kellam

October 19, 2010

23 min read

Accessibility and the Law

Accessibility, Consumer products, Product design, Strategy, The Business of UX, Web

A review of the significant legal considerations regarding web accessibility and their serious implications for UX professionals.

Article by Gregory P. Care

September 7, 2010

7 min read

When You Startup with UX

Business Value and ROI, Interviews, Strategy, The Business of UX

With few actual users and extremely limited budgets, how to startups engage in user-centered design?

Article by Whitney Hess

July 21, 2010

8 min read

Profiling business UX leaders: A new series on UX Magazine

Business UX Leaders, Short News, The Business of UX, UX Magazine

Article by Jonathan Anderson | UX Magazine

April 16, 2010

2 min read

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