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The lack of cultural competence in conversational AI is a direct correlation to the inherent bias within it’s development.
Things like technology, privacy, or accessibility aren’t plug-and-play components, but a vital part of what makes a service good for users.
We remember one of the most important women in science history, and celebrate the life and work of Ada Lovelace, the first computer scientist.
“The rise in hiring conversational designers seems to be happening at a much faster clip than when companies started hiring internal UXers 10 years ago”
There’s a ton of noise, promises and exaggerations flying around. Here’s a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.
A book excerpt from Chapter 12 of Christopher Noessel’s book.
