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Top 5 Trends in User Research & Insights

  • Design, Design Theory, Remote Research, Research Methods and Techniques, Research Tools and Software, Technology, Usability, UX Education, UX Magazine

SAP Research Labs present the top trends and highlights for 2022

Article by Malini Leveque
IDEAS IN BRIEF
Top 5 Trends in User Research & Insights
  • The author presents the top trends and highlights by SAP Research Labs for 2022:
    • Remote user research is the new form
    • Accessibility, diversity and inclusion are becoming more mainstream
    • The demand for measurement and evidence-based product experience strategy continues to grow
    • Exponential growth in experience data is driving demand and investment in data science and machine learning at cloud speed
    • User research is the new culture of learning, practiced by all
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Reducing the Support Load of Your Design System

  • Customer Experience, Design, Design Tools and Software, Technology, Usability, UX Education, UX Magazine

5 techniques to minimize the support load of your design system

Article by Tony Walt
IDEAS IN BRIEF
Reducing the Support Load of Your Design System
  • This article covers some techniques to minimize the support load of your design system that’ll also reduce the natural contact frequency with your consumers.
  • There are a few techniques we use to lower our support load:
    • Improve Documentation
    • Open Office Hours
    • Community Channels
    • Support Hub
    • Train System Advocates
  • These techniques might help you build a more informed system, have stronger advocacy from your consumers, and prevent some support issues altogether.
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6 min read
Reducing the Support Load of Your Design System

There Is No Transformation Without Integration

  • Behavioral Science, Customer Experience, Design, Design Theory, Emotion, Empathy, Neuroscience, Psychology and Human Behavior, Technology, Technology for the Common Good, Usability, UX Education, UX Magazine, UX World Changing Ideas

*and accelerators, incubators, studios, leadership programs, etc.

Article by Nick Scott
IDEAS IN BRIEF
There Is No Transformation Without Integration
  • The article covers the whole process of integrating transformation
  • The author unpacks the following ideas:
    • The Journey Outward
    • Campbell’s Model of the hero’s journey
    • Moving from mythological adventure to practical deed
    • Integrating a transformative experience
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10 min read
There Is No Transformation Without Integration

How User Experience Research (UXR) Cam Help Build Responsible AI Applications

  • Accessibility, Artificial Intelligence, Augmented Reality, Customer Experience, Defining AI, Design, Research Methods and Techniques, Research Tools and Software, Technology, Technology for the Common Good, Usability, UX Education, UX Magazine

Learn ways user experience research can help build responsible AI applications.

Article by Celine Lenoble
IDEAS IN BRIEF
How User Experience Research (UXR) Cam Help Build Responsible AI Applications
  • UXR reveals the myriad of intended and unintended effects of apps on people’s life — and help build more ethical AI
  • The author talks about:
    • How to assess the impact of ML-apps on users and meet AI ethical standards?
    • Ethics in AI
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How User Experience Research (UXR) Can Help Build Responsible AI Applications?

Will Conversational AI and Experience Design Revolutionize the Behavioral Sciences?

  • Artificial Intelligence, Augmented Reality, Automotive, Behavioral Science, Customer Experience, Defining AI, Design, Design Theory, Neuroscience, Psychology and Human Behavior, Technology, Usability, UX Education, UX Magazine, UX World Changing Ideas

One author’s thoughts on progress of behavioral sciences over the last 50 years and ways conversational AI and experience design revolutionize them.

Article by Daniel Lametti
IDEAS IN BRIEF
Will Conversational AI and Experience Design Revolutionize the Behavioral Sciences?
  • The article covers:
    • Studies and surveys on behavioral sciences conducted over the last 50 years
    • The role of conversational AI in the modern world and its perks
    • Ways conversational AI and experience design might revolutionize behavioral sciences
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Will Conversational AI and Experience Design Revolutionize the Behavioral Sciences?

Conversational AI Experiences Don’t Have to Suck

  • Artificial Intelligence, Augmented Reality, Behavioral Science, Conversational Design, Customer Experience, Defining AI, Design, Design for Experience Awards, Technology, Technology for the Common Good, The Business of UX, Usability, UX Education, UX Magazine

A Q&A with celebrated tech leader and design pioneer, Robb Wilson


Article by Josh Tyson
IDEAS IN BRIEF
Conversational AI Experiences Don’t Have to Suck
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11 min read
Conversational AI Experiences Don’t Have to Suck

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