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Book Review – “X: The Experience When Business Meets Design”

  • Accessibility, Business Value and ROI, Consumer products, Customer Experience, Design, Emotion, Empathy, Heuristics, Human factors, PopUX, Product design, Reviews, Storytelling, Technology, The Business of UX, The Business of UX Page Banner, UX Education, Visual Design, Web, Working With Stakeholders

“X: The Book” is both a crash course in architecting great experiences and simultaneously a must-read for any designer looking to brush up on his trade.

Article by Gigi Peccolo
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7 min read
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The Price Of Not Using UX Patterns

  • Accessibility, Contextual User Studies, Decision Architecture, Design, Design Theory, Direct Observation Research, Gestures, Human factors, Input devices, Interaction Design, Interface and Navigation Design, Mobile Applications, Patterns and Components, Persuasive Design, Research Methods and Techniques, Technology, Touch, Usability, User Acceptance Testing, User Reported Feedback

When users are accustomed to using a pattern, even a minor change in that pattern can be very expensive in performance terms.

Article by Shay Ben-Barak
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6 min read
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Connecting Your Tools with the User Experience

  • Business Value and ROI, Consumer products, Customer Experience, Design, Design Tools and Software, Information Design and Architecture, Product design, Technology, Technology for the Common Good

The role of the designer requires a critical lens toward decision-making and the appropriate use of technology to solve problems.

Article by Shanon Marks
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5 min read
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Algorithms and the (Incomplete) Stories They Tell Us

  • Analytics and Tracking, Artificial Intelligence, Cloud Computing, Consumer products, Customer Experience, Data visualization, Development, Human factors, Information Design and Architecture, Software, Technology, Ubiquitous Computing, Usability

The stories algorithms provide must be designed to create true value for people, or we miss the great potential of IoT and the data it provides.

Article by Jason Goodhand
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5 min read
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Data Marries Design to Drive Customer Success in 2016

  • Cloud Computing, Customer Experience, Design, Employee Experience, Employment and Hiring, Information Design and Architecture, Internal Company Dynamics, Technology

As design thinking and now data science make their way more deeply into the fields of customer experience, companies who master these new approaches will stand out.

Article by Saul Gurdus
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6 min read
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Divvy Bikes Review

  • Accessibility, Automotive, Consumer products, Contextual User Studies, Customer Experience, Design, Government and Public Services, Human factors, Interaction Design, Marketing and Brand, Mobile Applications, Mobile Technology, Product design, Reviews, Technology, Technology for the Common Good, Usability

I’m a Divvy bikes member and fan, but there have been some speed bumps in my Divvy user experience.

Article by Will Scott
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7 min read
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