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Team Dynamics

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How (Not) To Manage A UX Project

  • Business Value and ROI, Design, Development, Employee Experience, Internal Company Dynamics, Personal and Professional Development, Product design, Product Releases and Redesigns, Project Management, Research Methods and Techniques, Team Dynamics, Usability, User Acceptance Testing, Working With Stakeholders

He learned the hard way so you don’t have to: how not to manage a user experience design project.

Article by Joseph Dickerson
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The Incredible Shrinking Big Idea: How does CX impact your agency in the age of omni-channel marketing?

  • Content and Copy, Customer Experience, Design, Internal Company Dynamics, Marketing and Brand, Mobile Applications, Mobile Technology, Personal and Professional Development, Product design, Project Management, Strategy, Team Dynamics, Technology, Web

The “big ideas” of the Mad Men era need to be integrated into the overall customer experience by modern agencies.

Article by Tom Schneider
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So Agile Together: How designers and programmers can join forces to create great experiences

  • Agile and Iterative Process, Business Value and ROI, Design, Development, Empathy, Internal Company Dynamics, Personal and Professional Development, Personas, Product design, Prototypes, Team Dynamics, Technology

By finding common ground and learning from one another, UX designers and programmers can forge better environments for agile software development.

Article by Andrew Wagner
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UX Is Not A Verb

  • Agile and Iterative Process, Apple, Business Value and ROI, Design, Design Tools and Software, iPad, Personal and Professional Development, Project Management, Prototypes, Research Methods and Techniques, Team Dynamics, User Acceptance Testing, Vendor-Client Relationships, Wireframes, Working With Stakeholders

Helping clients understand that UX is a holistic process, not a single action, can benefit everyone working on a project.

Article by Tim R. Todish
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The Strategic and Tactical Aspects of UX Leadership

  • Business Value and ROI, Design, Development, Employee Experience, Human factors, Interaction Design, Internal Company Dynamics, Personal and Professional Development, Product design, Project Management, Research Methods and Techniques, Strategy, Team Dynamics, Technology, Usability, Visual Design, Working With Stakeholders

Looking at UX management from a military perspective reveals a need for both tactical and strategic leadership roles.

Article by John McGloon
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How Chief Customer Officers Orchestrate Experiences

  • Analytics and Tracking, Business UX Leaders, Business Value and ROI, Customer Experience, Employee Experience, Employment and Hiring, Government and Public Services, Healthcare, Internal Company Dynamics, Marketing and Brand, Mobile Technology, Project Management, Social Networking, Team Dynamics, The Business of UX, Working With Stakeholders

When used correctly, a Chief Customer Officer can drive customer experience efforts that change the way a company operates for the better.

Article by Paul Hagen
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