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When designing for cross-channel experiences, it’s helpful to examine the realm and nature of consistency.
We can learn a lot about good UX when we slow down, wander aimlessly, and observe the world around us.
Mapping the path of a customer’s experience shows where improvements can be made.
In both design and the strategy its gameplay requires, Scrabble teaches us the value of restraint.
The core attributes of a good facilitator can also be found in a great designer.
The five POs who can create headaches during your project, and how to deal with them.
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