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Research Methods and Techniques

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When it comes to privacy issues, you need to build trust with users—here are seven actions that engender transparency and control.

Article by Ilana Westerman
Share:7 Actions that Earn User Trust
6 min read
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He learned the hard way so you don’t have to: how not to manage a user experience design project.

Article by Joseph Dickerson
Share:How (Not) To Manage A UX Project
5 min read
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Helping clients understand that UX is a holistic process, not a single action, can benefit everyone working on a project.

Article by Tim R. Todish
Share:UX Is Not A Verb
4 min read
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Looking at UX management from a military perspective reveals a need for both tactical and strategic leadership roles.

Article by John McGloon
Share:The Strategic and Tactical Aspects of UX Leadership
5 min read
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Slots and other electronic gambling machines often employ dark design patterns that encourage users to spend and play more without stopping or burning out.

Article by Marc Miquel
Share:Dark UX: The Elements of The Video Gambling Experience
6 min read
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Many of the tools in your UX kit can be put to work in customer experience, which looks at how customers perceive every interaction with a company.

Article by Kerry Bodine
Share:A Deep Dive Into Customer Experience
6 min read
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