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Research Methods and Techniques

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Taking your user research out of the usability lab and into the field can give you better insights, educate your client, and energize your team.

Article by James Chudley
Share:Get out of the Lab and into the Real World
7 min read
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When employed to its full potential, field research done in unique user environments can uncover opportunities to innovate customer experience.

Article by Jessica Weber, John Cheng
Share:Making the Most of Ethnographic Research
7 min read
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While the complexity of modern systems can make designing for perfection a futile process, embracing the inherent messiness of digital design can forge better solutions.

Article by Steven Hoober
Share:An Introduction to Designing for Imperfection
10 min read
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Companies of all sizes are paying closer attention to customer experience elements in their digital offerings—here are some ways to maximize the ROI.

Article by Adele Sage
Share:How to Get the Most from Digital Customer Experience Investments
3 min read
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An excerpt from Leah Buley’s new book, The User Experience Team of One, describes how to put together a modest but powerful strategy workshop.

Article by Leah Buley
Share:Book Excerpt: The User Experience Team of One
7 min read
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An experimental project for DrupalCon Portland becomes an opportunity to create a whimsical and useful event app that users will still remember after the conference ends.

Article by Beth Burghardt
Share:Hey, Event Apps: Why So Serious?
5 min read
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