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Project Management

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How to Train and Develop the 12 Competencies of UX Design

  • Business UX Leaders, Business Value and ROI, Employee Experience, Employment and Hiring, Project Management, Psychology and Human Behavior

Foundational UX skills that will help your team delve deeper into UX design

Article by Ward Andrews
IDEAS IN BRIEF
How to Train and Develop the 12 Competencies of UX Design
  • There are 12 core competencies that a UX design team should master. These skills differentiate human designers from any existing robot.
  • Looking for a purpose and asking “why” in addition to “how” and “what” is a good starting point to deliver the right solution that solves users’ problems.
  • It is equally important to validate designs, review user flows, refine UX writing skills, and, most importantly, become genuine advocates for users experience.

Read the article to get practical advice on how to develop these 12 core competencies of a UX team.

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13 min read

User Journey Mapping for Complex Enterprise Systems

  • Customer Experience, Design, Design Theory, Enterprise Products, Project Management, Strategy

At its most basic, journey mapping is a compilation of user goals and actions into a timeline. Here we show insightful details that add value to the design process.

Article by Bansi Mehta
IDEAS IN BRIEF
User Journey Mapping for Complex Enterprise Systems

Journey maps are meant to demonstrate the holistic user experience. Here are 5 ways that using journey maps can help with organizing complex enterprise systems:

  1. Drive the organization’s outlook from inside-out to outside-in
  2. Create a common vision that is followed across the company
  3. Enable departments to own responsibility of key touchpoints
  4. Target specific areas of improvement
  5. Help make sense of problem areas in work processes

Read the full article for more some journey map examples and more information on how they can help simplify complex systems.

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3 min read

User stories vs use cases: how they stack up

  • Agile and Iterative Process, Project Management, Prototypes, Requirements and Specifications, Research Tools and Software, Rich Internet applications, User Acceptance Testing

Just what are the differences between user stories and use cases? Don’t they have the same goals? But, user stories and use cases are not quite the same.

Article by Patrick Joseph Downs, Justinmind
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10 min read
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Meeting Design for Managers, Makers and Everyone: A Book Excerpt

  • Customer Experience, Design, Design Theory, Digital Publishing and eBooks, Human factors, Interaction Design, Project Management, Psychology and Human Behavior, Strategy, Team Dynamics

Chapter 3 “Build Agendas Out of Ideas, People, and Time” dives into the intricacies of planning and executing a successful and productive meeting.

Article by Kevin M. Hoffman
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7 min read
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