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Delivering an outstanding user experience for your customers has become a challenge for organizations in recent years. A customer experience involves much more than excellent quality or service.
Customer retention is one of the most important areas of CX to acquire as a skill. It compiles a multitude of strategies, but it’s definitely worth it in the long run.
To achieve a profitable and growing business, you need happy customers. However, all too often, the voice of the customer gets lost in the process.
It’s a tricky time to be marketing for sure. Smart businesses are currently tailoring their marketing activities to prioritise the retainment of customers.
Q&A organized according to the Journey Management framework presented on the CXPA webinar: Discover the journey, Design the journey, and Deliver the journey.
What are the trends that product innovators and product designers need to look out for in the coming year? Let’s take a firm look.
