Article No. 1871 | December 30, 2020
Customer retention is one of the most important areas of CX to acquire as a skill – it can help you increase sales while spending less money on advertising. It’s not an easy task and it compiles a multitude of strategies, but it’s definitely worth it in the long run.
Article No. 1865 | December 17, 2020
To achieve a profitable and growing business, you need happy customers. However, all too often, the voice of the customer gets lost in the process.
Article No. 1854 | December 1, 2020
If you lose customers, you’ll have to start from scratch on the other side of COVID-19 and that is not a smart strategy. Acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one. Smart businesses are currently tailoring their marketing activities to prioritise the retainment of customers.
Article No. 1849 | November 18, 2020
Q&A organized according to the Journey Management framework presented on the CXPA webinar: Discover the journey, Design the journey, and Deliver the journey. We hope you’ll find the answers below helpful on your path to journey management.
Article No. 1843 | November 5, 2020
What are the trends that product innovators and product designers need to look out for in the coming year? What areas will play critical roles for our products to stand out? Let’s take a firm look.
Article No. 1673 | February 17, 2017
We are happy to announce the winners of the 2016 UX Magazine Awards. This program recognizes excellence in products, teams, and services, and aims to bring valuable lessons from these leading examples of mastery in UX to the broader community. See the list of winners below and check out uxmag.com in coming months for a more detailed articles of every winning entry!
Article No. 1605 | April 19, 2016
Visual design is not all there is to design, but it's an important part of a well-thought-out product.
Article No. 1596 | April 4, 2016
Creating a great user experience has moved further from just thinking about design. Instead, the creative team and the content curators should work together.
Article No. 1595 | April 1, 2016
We talk with UserZoom CEO Alfonso de la Nuez about the importance of user testing, how to recruit panelists, and why research is an inspiration.
Article No. 1593 | March 28, 2016
No one can make sweeping generalizations about what to change or how to optimize conversion rates. But if you go in with an open mind, you can learn something new.
Article No. 1589 | March 16, 2016
We talked to Sphero's Chief Product Officer John Blakely about UX, the breakout bot BB-8, and the nature of play. And, of course, a galaxy far, far away.
Article No. 1576 | February 9, 2016
Taking user emotion into account makes your writing more nuanced and empathetic--and the user experience admirably human.
Article No. 1569 | January 20, 2016
I’m a Divvy bikes member and fan, but there have been some speed bumps in my Divvy user experience.
Article No. 1540 | September 21, 2015
Big data opens up whole world of insight for designers, but only if we focus on the actual users behind the numbers.
Article No. 1502 | July 7, 2015
In an excerpt from The Simplicity Cycle, author Dan Ward explains how to leverage complexity and simplicity to achieve goodness in design.
Article No. 1458 | June 30, 2015
Offering multiple channels for users to interact with your business isn't enough. You need to put them at the center of a seamless omni-channel ecosystem.
Article No. 1434 | May 8, 2015
Here they are! The winners of the 2014 international Design for Experience awards.
Article No. 1425 | April 14, 2015
The keys to being a successful UX designer in an ad agency environment are creativity and flexibility.
Article No. 1414 | March 25, 2015
Designing rewarding experiences for enterprise users means observing and learning from people who are extremely distributed and specialized.
Article No. 1403 | March 5, 2015
We're developing a special coffee for winners of the Design for Experience awards
Article No. 1401 | March 3, 2015
In an excerpt from his new book, Well Designed, Jon Kolko outlines a powerful design process.
Article No. 1400 | March 2, 2015
The application deadline in the Design for Experience awards has been extended to March 14.
Article No. 1399 | March 2, 2015
Designing the best experiences across platforms means being responsive to the user, not the device.
Article No. 1393 | February 18, 2015
In an excerpt from her new book, Practical Empathy, Indi Young explains how to make change on the inside.
