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Human factors

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The Proliferation and Potential of Gamification in Retail Banking

  • Customer Experience, Design, E-commerce, Facebook, Gaming, Human factors, Personas, Product design, Product Releases and Redesigns, Storytelling, Usability, Video

By making transactions more fun, banks can drive customer behavior, improve brand loyalty, and increase engagement.

Article by Sachendra Yadav
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6 min read
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Visual Balance and Weight Allocation for Usability

  • Content and Copy, Content Strategy, Design, Design Theory, Direct Observation Research, Human factors, Information Design and Architecture, Interface and Navigation Design, Usability, Visual Design, Web

Paying close attention to the visual path your website creates will reveal opportunities for reaching peak usability.

Article by Tammy Guy
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6 min read
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Two Major Challenges with Speech-Recognition Technology

  • Apple, Consumer products, Design, Design Tools and Software, Development, Direct Observation Research, Gestures, Human factors, Information Design and Architecture, Input devices, Interaction Design, Interface and Navigation Design, iPhone, Product design, Research Methods and Techniques, Technology, Touch, Usability, Voice & Natural Language

An effective voice user interface requires solid error mitigation and the ability to actively demonstrate the capabilities of your design.

Article by Andrew Wagner
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5 min read
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Five User Experience Lessons from Laura Dern

  • Agile and Iterative Process, Analytics and Tracking, Business Value and ROI, Contextual User Studies, Data visualization, Design, Development, Healthcare, Human factors, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Marketing and Brand, Product design, Project Management, Prototypes, Research Methods and Techniques, Usability, User Acceptance Testing, User Reported Feedback, Voice & Natural Language, Working With Stakeholders

Potent lessons in improving user-centered designs from an unlikely source: Laura Dern.

Article by Steve Tengler
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8 min read
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Love, Hate, and Empathy: Why We Still Need Personas

  • Analytics and Tracking, Business Value and ROI, Contextual User Studies, Customer Experience, Design, Design Tools and Software, Development, Direct Observation Research, Human factors, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Internal Company Dynamics, Marketing and Brand, Personas, Product design, Psychology and Human Behavior, Research Methods and Techniques, Research Tools and Software, Storytelling, Strategy, Usability, User Acceptance Testing, User Adoption, User Reported Feedback, Working With Stakeholders

Often mocked and misunderstood, when created with diligence and integrity, personas are an extremely valuable design tool.

Article by Kyra Edeker, Jan Moorman
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6 min read
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User Interface: Windows 8 Style

  • Android, Apple iOS, Content and Copy, Content Strategy, Design, Design Tools and Software, Flow and Immersion, Gestures, HTML5, Human factors, Information Design and Architecture, Interaction Design, Interface and Navigation Design, iPad, iPhone, Mac OS, Microsoft, Microsoft Windows, Mobile Applications, Mobile Technology, Operating Systems, Product Releases and Redesigns, Psychology and Human Behavior, Tablet, Technology, Touch, Usability, Web

The unique interface features and horizontal navigation of Windows 8 present a wealth of challenges and opportunities to designers.

Article by Konstantinos Drachtidis
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4 min read
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