Article No. 1880 | January 20, 2021
You may have come across the term “human factors design” in the past, but what exactly is it? In this article, we will review why it’s so important, key human factor design principles, and methods to evaluate how well you’ve considered human factors in your design.
Article No. 1879 | January 19, 2021
Employee Experience and Customer Experience are, ‘twins’, in the sense that they rely on the same principles and philosophies. Employee Journey Map is one of the key tools of Employee Experience. It allows us to analyze all the touchpoints between the employee and the company, identify particular moments that matter, and transform them into the wow-moments.
Article No. 1873 | January 5, 2021
These days we have seen companies’ executives rolling up their sleeves to develop new solutions that kept their companies on the frontline of their market. We have also seen companies that failed, not willing to change, now losing revenue. So how is it that some companies turned their innovation practices into a competitive advantage and others are chasing their tails in this unprecedented time?
Article No. 1872 | January 4, 2021
The global pandemic and national lockdowns have brought a sudden change to the way we interact with the world, both digital and real. It has impacted the current state of UX and formed a foundation for the UX trends of 2021.
Article No. 1871 | December 30, 2020
Customer retention is one of the most important areas of CX to acquire as a skill – it can help you increase sales while spending less money on advertising. It’s not an easy task and it compiles a multitude of strategies, but it’s definitely worth it in the long run.
Article No. 1866 | December 21, 2020
When we assume our design is flawed, we advocate for the user and can begin taking actionable steps towards building an outstanding product a user will enjoy.
Article No. 1865 | December 17, 2020
To achieve a profitable and growing business, you need happy customers. However, all too often, the voice of the customer gets lost in the process.
Article No. 1862 | December 11, 2020
In the last decade, we’ve witnessed the explosion of subscription-based “membership,” from movies, music, and audiobooks to elite global communities, razor blades, and dog food. While this phenomenon has been fueled in part by the growth of digital channels, targeted marketing, and the rise of the sharing economy, ultimately driving companies across industries to adopt a version of this business model is the irresistible promise of recurring revenue and sustained customer loyalty.
Article No. 1861 | December 10, 2020
Ever heard of the term FOMO? Well, that is exactly what your brain does when you are given a large selection of choices to choose from. Even after narrowing your choices down from a multi-page menu selection, there is still that, “fear of missing out” factor of feeling like you still made the wrong choice.
Article No. 1857 | December 4, 2020
Microsoft 365’s new workplace analytics join a handful of invasive surveillance apps, trading trust for a potential boost in productivity
Article No. 1854 | December 1, 2020
If you lose customers, you’ll have to start from scratch on the other side of COVID-19 and that is not a smart strategy. Acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one. Smart businesses are currently tailoring their marketing activities to prioritise the retainment of customers.
Article No. 1852 | November 24, 2020
Wherein a broken coffee grinder provides lessons in empathy.
Article No. 1851 | November 23, 2020
You design not a product, you design interaction with the user — the psychology for UX design
Article No. 1848 | November 13, 2020
There are 1.2 Billion teenagers in the world! And this generation of teenagers grew up in a time when technology had already become mainstream. Therefore teens are comfortable clicking, typing, tapping, swiping, and conversing with text-based, or speech-based chatbots.
Article No. 1847 | November 12, 2020
Inclusivity is everywhere, and it is of utmost importance today. With every person wanting to feel included and appreciated, digital users want to feel welcome and appreciated as well.
Article No. 1837 | October 8, 2020
Conversations are bound to psychology. Here are 7 principles for getting started with conversational desgin.
Article No. 1830 | September 25, 2020
Article No. 1829 | September 24, 2020
Skeuomorphism and anthropomorphism find new life in conversational design
Article No. 1828 | September 23, 2020
Find the exact words to use on your competitor’s website
Article No. 1824 | September 9, 2020
Article No. 1823 | September 8, 2020
Article No. 1822 | September 4, 2020
Article No. 1820 | September 2, 2020
A collection of actionable advice for the job hunting Jr Designer
Article No. 1818 | August 27, 2020
