Article No. 1704 | November 15, 2019
While the telco industry faces many challenges, conversational AI can help alleviate some of these challenges. A virtual agent built on the right technology can automate much of the mundane work associated with customer service while enhancing the parts that already work well, writes Henry Vaage Iversen, CCO & co-founder, boost.ai.
Article No. 1703 | November 1, 2019
AI chatbot technology is now opening up to human resource departments ripe for intelligent automation. A recent survey found that eight out of 10 businesses have already implemented or plan to adopt AI as a customer service solution by 2020.
Article No. 1696 | March 21, 2018
Chapter 3 "Build Agendas Out of Ideas, People, and Time" dives into the intricacies of planning and executing a successful and productive meeting.
Article No. 1694 | November 28, 2017
Much of the day-to-day work of UX design focuses on optimizing manual, paper-based processes through the use of technology. Human-computer interaction makes an effective partnership in which the outcome produced is greater than sum of the individual efforts.
Article No. 1679 | April 27, 2017
A comic that satirizes the notion of Minimum Viable Product (MVP). This funny cartoon basically poses the question, "What would happen if you applied the notion of MVP to dating? What are the chances you’d ever get a second date?"
Article No. 1609 | April 27, 2016
To architect the experiences of tomorrow, you must first design the interactions of today. But it is not enough to look in front of you—you must look ahead to the future.
Article No. 1594 | March 30, 2016
LinkedIn’s messaging center recently shook up the function of the return key, causing users to make errors and feel apprehensive about future usage of the chat feature.
Article No. 1589 | March 16, 2016
We talked to Sphero's Chief Product Officer John Blakely about UX, the breakout bot BB-8, and the nature of play. And, of course, a galaxy far, far away.
Article No. 1583 | February 29, 2016
Whether you’re a seasoned professional or a new graduate, all great designers care about four main things.
Article No. 1582 | February 24, 2016
By adding a host of updates to iOS 9, Apple is taking great strides in making its devices easier to use.
Article No. 1574 | February 5, 2016
"X: The Book" is both a crash course in architecting great experiences and simultaneously a must-read for any designer looking to brush up on his trade.
Article No. 1573 | February 2, 2016
When users are accustomed to using a pattern, even a minor change in that pattern can be very expensive in performance terms.
Article No. 1571 | January 25, 2016
The stories algorithms provide must be designed to create true value for people, or we miss the great potential of IoT and the data it provides.
Article No. 1569 | January 20, 2016
I’m a Divvy bikes member and fan, but there have been some speed bumps in my Divvy user experience.
Article No. 1568 | January 18, 2016
Big data, smart mobile technology and connected devices are combining to allow us to build a new type of smart digital service, capable of constantly evolving and learning our individual preferences and environments, almost as if it’s alive.
Article No. 1562 | December 30, 2015
UX Magazine contributors give us their predictions for the trends and developments that will shape experience design in 2016.
Article No. 1559 | December 21, 2015
Empathy is the key to creating a UX that will actually make users happy, and a truly empathetic UX begins even before there’s a product to design.
Article No. 1558 | December 17, 2015
Making your website compliant with WCAG and ADA benefits everyone, not just those with disabilities.
Article No. 1557 | December 15, 2015
Journey mapping is a sophisticated, simple, and especially powerful tool that can help designers perfect the customer experience.
Article No. 1394 | February 19, 2015
Results of the Consumer Product category of the Design for Experience awards prove that successful design is all about balance.
Article No. 1375 | January 21, 2015
As the buying process moves online, smart businesses are adapting and realizing the necessity of reading and responding to the digital body language of their prospects.
Article No. 1365 | December 29, 2014
You can get free book from Rosenfeld Media when recommend someone for a Design for Experience award.
Article No. 1348 | November 24, 2014
The 2014 international Design for Experience awards program, presented by UX Magazine, is now accepting applications and recommendations.
Article No. 1338 | November 4, 2014
A thoughtful examination of empathy in life and in the context of design reveals that empathy is not merely about receiving, but also about giving.
