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Development

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A Deep Dive Into Customer Experience

  • Analytics and Tracking, Business Value and ROI, Customer Experience, Design, Development, Employee Experience, Ethnography, Marketing and Brand, Mobile Applications, Research Methods and Techniques, Social Networking, Storytelling, Technology, Usability

Many of the tools in your UX kit can be put to work in customer experience, which looks at how customers perceive every interaction with a company.

Article by Kerry Bodine
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6 min read
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Designing Down from Science Fiction: A Staged Approach

  • Augmented Reality, Consumer products, Data visualization, Design, Design Tools and Software, Development, Gaming, Gestures, Heuristics, Input devices, Interaction Design, Interface and Navigation Design, Microsoft, New and Emerging Technologies, Product design, Product Releases and Redesigns, Prototypes, Technology, Touch, Usability, User Acceptance Testing

The user interfaces presented in science fiction can be a huge source of inspiration, but designing down is often required to make them an approximate reality.

Article by Dan Turner
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9 min read
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How to Design for the Gut

  • Analytics and Tracking, Design, Development, Emotion, Ethnography, Eye tracking, Facebook, Gaming, Interaction Design, Mobile Applications, Mobile Technology, Product design, Psychology and Human Behavior, Research Methods and Techniques, Research Tools and Software, Twitter, Usability, User Acceptance Testing, Web

Designing for visceral reactions in your users can create experiences that deliver emotional satisfaction and drive habitual use.

Article by Chuck Longanecker, Morgan Brown
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6 min read
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The Greatest Secrets of UX Revealed!

  • Analytics and Tracking, Design, Development, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Personal and Professional Development, Project Management, Psychology and Human Behavior, Research Methods and Techniques, Storytelling, Team Dynamics, Usability, User Acceptance Testing, Working With Stakeholders

Stripping away some of the mysticism and pretense surrounding user experience design.

Article by Joseph Dickerson
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6 min read
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Create a Better Responsive User Experience

  • Analytics and Tracking, Content and Copy, Content Strategy, Design, Development, Information Design and Architecture, Interface and Navigation Design, Operating Systems, Product design, Prototypes, Team Dynamics, Technology, Usability, User Acceptance Testing, Visual Design, Web, Wireframes

The best responsive web designs show a rich understanding of what users are looking for and the right way to deliver it.

Article by Nick Switzer
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8 min read
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Creating a Successful Information Experience for Your Users

  • Content and Copy, Content Strategy, Customer Experience, Data visualization, Design, Development, Flow and Immersion, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Personas, Research Methods and Techniques, Usability, User Acceptance Testing, User Reported Feedback

Solid information strategy moves users over the learning curve and through a rewarding experience with your product or service.

Article by Linda Newman Lior
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6 min read
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