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Defining AI

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The Future of your Hyperautomation Strategy is Conversational AI

  • Artificial Intelligence, Conversational Design, Customer Experience, Defining AI

This nascent technology will undoubtedly be the key to removing developer bias—and its prominence is just around the corner

Article by Jeff Steen
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6 min read

Using Conversational AI to Make Humans Better at Work, and Work Better for Humans

  • Automotive, Conversational Design, Customer Experience, Defining AI, Employee Experience, Employment and Hiring, Interaction Design, Onboarding, Voice & Natural Language

Ideas from Deloitte: How the next generation digital workplace will leverage technology to create personalized experiences for workers.

Article by Greg Vert
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11 min read

We Need a New Approach to Designing for AI, and Human Rights Should Be at the Center

  • Artificial Intelligence, Defining AI

Designers need a methodology that helps them weigh the benefits of using a new technology against its potential harm

Article by Caroline Sinders
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6 min read

Dispelling Some Common Myths About Conversational AI

  • Artificial Intelligence, Automotive, Conversational Design, Customer Experience, Defining AI

Perhaps an easier way to illustrate what conversational AI is is to clarify what it’s not. Here are myths about conversational AI that you should expel from your mind.

Article by Lance Christmann
IDEAS IN BRIEF
Dispelling Some Common Myths About Conversational AI

Conversational AI represents a vast, emergent set of technologies obscured by layers of hype and misinformation. Here are some common myths:

  • Conversational AI is just talking to machines. 
  • Business-minded people know enough to pick the best conversational AI platforms
  • Conversational AI is an Add-On. 
  • Pre-trained bots are less work. 
  • You should start big.
  • Automating current workflows is optimal
  • Phones are outdated and irrelevant 
  • You need to hire a conversational AI expert. 
  • You can get to the next level with the system you already have. 
  • There is one platform to rule them all. 
  • This is like any other software buildout. 
  • You can do this alone. 
  • You can upload all your organization’s stored data and proceed to launch
  • Your goal is to mimic humans
  • This stuff is easy

In reality, successful implementation of conversational AI requires an ecosystem built for hyperautomation, where shared libraries of information and code-free design tools make high-level automation and continual evolution an everyday thing.

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9 min read

Designing a VUI – Voice User Interface

  • Artificial Intelligence, Conversational Design, Customer Experience, Defining AI, Technology, Voice & Natural Language

More and more voice-controlled devices are storming the market. Voice interactions for mobile apps or smart home speakers are becoming more common in today’s technology.

Article by Frederik Goossens
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10 min read
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