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Defining AI

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The Problem with How Organizations are Thinking about Conversational AI – an Insider’s Guide

  • Artificial Intelligence, Behavioral Science, Business UX Leaders, Business Value and ROI, Content and Copy, Conversational Design, Customer Experience, Defining AI, Employee Experience, Interaction Design

If there’s one thing I learned over five years in an AI leadership role with a Big 4 Consulting Firm, it’s that the popular view of Conversational AI misses the point.

Article by Jordan Ratner
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12 min read

Is Voice UI the future of user experience design?

  • Conversational Design, Customer Experience, Defining AI, Human factors, Interaction Design, Interface and Navigation Design, Voice & Natural Language

An exploration of the growing importance of voice user interfaces and the impact on information architecture

Article by Katie Richmond
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6 min read

The Future of your Hyperautomation Strategy is Conversational AI

  • Artificial Intelligence, Conversational Design, Customer Experience, Defining AI

This nascent technology will undoubtedly be the key to removing developer bias—and its prominence is just around the corner

Article by Jeff Steen
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6 min read

Using Conversational AI to Make Humans Better at Work, and Work Better for Humans

  • Automotive, Conversational Design, Customer Experience, Defining AI, Employee Experience, Employment and Hiring, Interaction Design, Onboarding, Voice & Natural Language

Ideas from Deloitte: How the next generation digital workplace will leverage technology to create personalized experiences for workers.

Article by Greg Vert
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11 min read

We Need a New Approach to Designing for AI, and Human Rights Should Be at the Center

  • Artificial Intelligence, Defining AI

Designers need a methodology that helps them weigh the benefits of using a new technology against its potential harm

Article by Caroline Sinders
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Share:We Need a New Approach to Designing for AI, and Human Rights Should Be at the Center
6 min read

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