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Defining AI

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Dispelling Some Common Myths About Conversational AI

  • Artificial Intelligence, Automotive, Conversational Design, Customer Experience, Defining AI

Perhaps an easier way to illustrate what conversational AI is is to clarify what it’s not. Here are myths about conversational AI that you should expel from your mind.

Article by Lance Christmann
IDEAS IN BRIEF
Dispelling Some Common Myths About Conversational AI

Conversational AI represents a vast, emergent set of technologies obscured by layers of hype and misinformation. Here are some common myths:

  • Conversational AI is just talking to machines. 
  • Business-minded people know enough to pick the best conversational AI platforms
  • Conversational AI is an Add-On. 
  • Pre-trained bots are less work. 
  • You should start big.
  • Automating current workflows is optimal
  • Phones are outdated and irrelevant 
  • You need to hire a conversational AI expert. 
  • You can get to the next level with the system you already have. 
  • There is one platform to rule them all. 
  • This is like any other software buildout. 
  • You can do this alone. 
  • You can upload all your organization’s stored data and proceed to launch
  • Your goal is to mimic humans
  • This stuff is easy

In reality, successful implementation of conversational AI requires an ecosystem built for hyperautomation, where shared libraries of information and code-free design tools make high-level automation and continual evolution an everyday thing.

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9 min read

Designing a VUI – Voice User Interface

  • Artificial Intelligence, Conversational Design, Customer Experience, Defining AI, Technology, Voice & Natural Language

More and more voice-controlled devices are storming the market. Voice interactions for mobile apps or smart home speakers are becoming more common in today’s technology.

Article by Frederik Goossens
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10 min read

Conversational AI: Talking Our Way to Digital Transformation

  • Artificial Intelligence, Conversational Design, Customer Experience, Defining AI

Digital Transformation can seem daunting. How about a simple starting point? Do you want to improve the service you deliver without increasing staff?

Article by Lisa Palmer
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13 min read

Empathy In Artificial Intelligence: An Important Transition Of Human Evolution

  • Artificial Intelligence, Defining AI, Development, Empathy

Human advancement has been driven by the improvement of tools, machines and innovation that enlarge our regular abilities.

Article by Priya Dialani
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5 min read
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No More Random Acts of Bot-Building

  • Artificial Intelligence, Content Strategy, Conversational Design, Defining AI, Enterprise Products, Interaction Design, Internal Company Dynamics, Product design, Technology

To stay competitive, companies need to avoid random acts of technology and adopt a strategy for building an intelligent ecosystem of digital workers.

Article by Lance Christmann
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4 min read
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