Article No. 1277 | July 23, 2014
Looking at personas, goals, and scenarios relative to the characters, plot, and objective of a novel or movie can help designers avoid self-referential thinking.
Article No. 1276 | July 14, 2014
Sexy design has it's place in enterprise software, so long as you know what sexy is to your users.
Article No. 1274 | July 14, 2014
As new technology allows increased connectivity between devices and consumer products, there are more opportunities to gain market value through disruptive innovation.
Article No. 1270 | July 9, 2014
Home to The Wizarding World of Harry Potter, Diagon Alley, Universal Studios is also a source of guidance and inspiration for experience designers.
Article No. 1267 | July 3, 2014
Make sure your interface leads users along consistent and familiar beats.
Article No. 1266 | July 2, 2014
A divisive tool among practitioners, personas can bring the perspective of your end users into the design process and help build consensus among stakeholders.
Article No. 1265 | June 27, 2014
Post-Service Personas help you understand the emotions of users after they end their relationship with a service or product, leading to better closure experiences.
Article No. 1264 | June 27, 2014
A workshop activity that forges alignment on user needs, goals, and pain-points, Persona Empathy Mapping bridges the gap between personas and design concepts.
Article No. 1263 | June 27, 2014
A closer look at the results in the Interaction Design Innovation category of the international Design for Experience awards.
Article No. 1262 | June 25, 2014
To offer a truly competitive customer experience companies need to rethink the relationships between customers, employees, partners, and their operating environment.
Article No. 1259 | June 23, 2014
We're on the ground at Forrester's Forum for CX pros in NYC, June 24-25.
Article No. 1253 | June 12, 2014
UX experts Aaron Gustafson, Steve Portigal, and Whitney Quesenbery discuss the evolution, sophistication, and occasional creepiness for voice-recognition technology.
Article No. 1252 | June 11, 2014
Content needs to be packaged and designed in the same compelling ways that products are in order for users to respond to its directives.
Article No. 1249 | June 4, 2014
A closer look at the results in the Mobile Solution or Application category of the international Design for Experience awards, featuring the winner: we are experience.
Article No. 1248 | June 3, 2014
A closer look at the history of mobile design and technology reveals common misconceptions that are making it difficult to move forward with clarity.
Article No. 1246 | May 29, 2014
With iOS 7, Apple seems poised to expand its reach into a wider portfolio of digital products, something designers should consider in the omnichannel world of mobile.
Article No. 1245 | May 28, 2014
By controlling the front end of mobile apps from the back end we can build customized experiences at runtime, creating cleaner interfaces and reducing load times.
Article No. 1242 | May 21, 2014
A look at ten recent innovations that have made the experience of using an automobile much more rewarding.
Article No. 1240 | May 19, 2014
As the line between digital and non-digital experiences continues to dissolve, a look at some of our recent articles suggests ways designers can remain in-step.
Article No. 1239 | May 15, 2014
Choosing a metaphor that helps us identify a brand's character can provide a launching point for creating an effective customer journey.
Article No. 1237 | May 13, 2014
There's enough data out there to confirm that designing for mobile should be a priority, and the numbers can also help you find the right solutions for your project.
Article No. 1236 | May 12, 2014
A closer look at the results in the Interactive Component of an Advertising Campaign category of the international Design for Experience awards, featuring the winner: McKinney.
Article No. 1233 | May 6, 2014
An agile production shop that combines continuous design and data-driven design lets PBS provide accessible content across a growing number of platforms.
Article No. 1232 | May 5, 2014
A lifetime pursuing CX excellence culminates in a great cup of coffee and five tips for nailing customer experience.
