Flag

We stand with Ukraine and our team members from Ukraine. Here are ways you can help

Become a member
Home ›› Customer Experience ›› Page 49

Customer Experience

See All Topics
Read these first

15 Website Accessibility Tips That Increase Everyone’s Engagement

  • Accessibility, Browsers, Customer Experience, Design, Empathy, Heuristics, Human factors, Information Design and Architecture, Input devices, Interaction Design, Interface and Navigation Design, Requirements and Specifications, Technology, Technology for the Common Good, Usability, Visual Design, Web, Wireframes

Making your website compliant with WCAG and ADA benefits everyone, not just those with disabilities.

Article by Rashaud Brooks
Share
Share:15 Website Accessibility Tips That Increase Everyone’s Engagement
4 min read
website-accessibility

The 7 Steps of Using Journey Mapping to Optimize CX

  • Customer Experience, Decision Architecture, Design, Heuristics, Human factors, Interface and Navigation Design, Personas

Journey mapping is a sophisticated, simple, and especially powerful tool that can help designers perfect the customer experience.

Article by Ania Rodriguez
Share
Share:The 7 Steps of Using Journey Mapping to Optimize CX
4 min read
journey-map

Psychology and Power of Closure Experiences

  • Customer Experience, Emotion, Neuroscience, Onboarding, Psychology and Human Behavior

Psychological research suggests that the way we experience endings is important—first impressions last temporarily, while closure experiences are permanent.

Article by Joe Macleod
Share
Share:Psychology and Power of Closure Experiences
4 min read
end exp

Experience Design in the Post-Industrial World

  • Customer Experience, Design, Flow and Immersion, Location-Based Services, Mobile Applications, Mobile Technology, New and Emerging Technologies, Personal and Professional Development, Product design, Product Releases and Redesigns, Requirements and Specifications, Strategy, Working With Stakeholders

We’re moving out of the industrial age and into an era marked by a focus on service design, giving UXers a chance to expand and deepen their offerings.

Article by Serhiy Baryshniev
Share
Share:Experience Design in the Post-Industrial World
5 min read
service-design-shift-small

Taking Service Design into the Field

  • Customer Experience, Design, Design Tools and Software, Digital Publishing and eBooks, Mobile Applications, Mobile Technology, Personal and Professional Development, Product design, Research Methods and Techniques, Research Tools and Software, Software as a Service, Technology

Usability Matters invites you to take their service design heuristics into the field and discover what they can do for your organization.

Article by Usability Matters
Share
Share:Taking Service Design into the Field
3 min read
usability-matters-small

Is It Time to Forget Big Data and Focus on Real People?

  • Analytics and Tracking, Content and Copy, Customer Experience, Data visualization, Design, Marketing and Brand, Personas, Privacy and Data Security, Ubiquitous Computing

Big data opens up whole world of insight for designers, but only if we focus on the actual users behind the numbers.

Article by Maya Nix
Share
Share:Is It Time to Forget Big Data and Focus on Real People?
5 min read
big-data-real-people-small
✕

Did you know UX Magazine hosts the most popular podcast about conversational AI?

Listen to Invisible Machines

Join 740,000 designers, thinkers, and doers.

Become a member

This website uses cookies to ensure you get the best experience on our website. Check our privacy policy and

Accept policy