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Customer Experience

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Just Add Water: Lessons Learned from Mixing Data Science and Design Research Methods to Improve Customer Service

  • Artificial Intelligence, Contextual User Studies, Customer Experience, Data visualization

When design teams work with data scientists and ethnographers, they can design a solution that gives an edge by leveraging data to the benefit of their customers.

Article by Ovetta Sampson
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Just Add Water: Lessons Learned from Mixing Data Science and Design Research Methods to Improve Customer Service


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16 min read
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AI is Here, Time to Reimagine your Accessibility Strategy

  • Accessibility, Artificial Intelligence, Conversational Design, Customer Experience, Design, Development, Empathy, Human factors, Usability

When people with disabilities can’t access a website like others can, they naturally feel excluded. No one should feel irrelevant or isolated from technology.

Article by UX Magazine Staff
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4 min read
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Branding is Dead, CX is King

  • Business UX Leaders, Business Value and ROI, Customer Experience, Design, Design Theory, Empathy, Human factors

Branding is dead? Hardly. It’s stronger than ever, but that doesn’t change the fact that a crummy interaction completely undermines even the most inspiring brand promise.

Article by Micah Bowers
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6 min read
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How can Federal decision-makers use Conversational AI to improve Customer Experience?

  • Artificial Intelligence, Conversational Design, Customer Experience, Government and Public Services, Technology for the Common Good, The Business of UX

If Facebook can target ads based on your recent Google search history, shouldn’t the DMV be able to figure out that you’ve moved to a new address?

Article by Jen Baird, Jonathan Alcabes
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5 min read
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Why This UX Role Will Grow Fastest In 2020

  • Artificial Intelligence, Business UX Leaders, Business Value and ROI, Conversational Design, Customer Experience, Design, Design Tools and Software, Empathy, Interaction Design, Interviews, Mobile Applications, Product design, Technology, The Business of UX, UX Business News, UX Education, Voice & Natural Language

“The rise in hiring conversational designers seems to be happening at a much faster clip than when companies started hiring internal UXers 10 years ago”

Article by UX Magazine Staff
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5 min read
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A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms

  • Accessibility, Artificial Intelligence, Business Value and ROI, Cloud Computing, Conversational Design, Customer Experience, Design, Design Tools and Software, Development, Employee Experience, Enterprise Products, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Internal Company Systems and Intranets, Product design, Prototypes, Requirements and Specifications, Software, Software as a Service, Technology, Voice & Natural Language

There’s a ton of noise, promises and exaggerations flying around. Here’s a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.

Article by UX Magazine Staff
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11 min read

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