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Business Value and ROI

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These 7 Ingredients Can Revitalize Customer Experience

  • Analytics and Tracking, Business Value and ROI, Cloud Computing, Consumer products, Content and Copy, Content Strategy, Customer Experience, Design, Emotion, Internal Company Dynamics, Internal Company Systems and Intranets, Location-Based Services, Marketing and Brand, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Research Methods and Techniques, Social Media Marketing, Social Networking, Strategy, Technology, Ubiquitous Computing, Usability

Taking cues from market leaders like Yamaha, Crate & Barrel, Morton’s The Steakhouse, and Ask.com, companies can rethink the ways they design customer experience.

Article by Elias Parker
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7 min read
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Best Practices for Medical App Development Go Beyond Standard UX

  • Analytics and Tracking, Apple, Business Value and ROI, Design, Development, Direct Observation Research, Ethnography, Healthcare, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Product Releases and Redesigns, Project Management, Research Methods and Techniques, Research Tools and Software, Technology, Usability, User Acceptance Testing, User Adoption, User Reported Feedback, Working With Stakeholders

Developing mobile apps for the healthcare sector comes with a very different set of challenges that require a focused approach.

Article by Mithun Sridharan
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6 min read
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Quickpanel: More UX Futures

  • Business Value and ROI, Conferences, Consumer products, Design, Design Theory, Government and Public Services, Internal Company Dynamics, New and Emerging Technologies, Product design, Research Methods and Techniques, Strategy, Technology, Ubiquitous Computing

Jesse James Garrett, Margot Bloomstein, and Andy Polaine offer their visions for the future of UX.

Article by Mary Jean Babic
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5 min read
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Guidance for Conducting In-Home Studies with Children

  • Business Value and ROI, Consumer products, Content and Copy, Contextual User Studies, Design, Direct Observation Research, iPad, Research Methods and Techniques, Research Tools and Software, Search, SEO, and SEM, Strategy, Tablet, User Acceptance Testing, User Adoption, User Reported Feedback

An excerpt from Studying and Designing Technology for Domestic Life from Morgan Kaufmann looks at strategies for conducting in-home studies with children.

Article by Mona Leigh Guha, Elizabeth Foss, Allison Druin
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8 min read
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Five Movements in Design That We Should Pay Attention To

  • Business Value and ROI, Consumer products, Content and Copy, Customer Experience, Design, Emotion, Empathy, Government and Public Services, Healthcare, Human factors, Information Design and Architecture, Interaction Design, Interface and Navigation Design, New and Emerging Technologies, Personal and Professional Development, Product design, Psychology and Human Behavior, Research Methods and Techniques, Strategy, Team Dynamics, Technology, Technology for the Common Good, Usability, Working With Stakeholders

As the field of experience design continues to mature, enhanced research techniques and new tactics for measuring emotional response will help us improve users’ lives.

Article by Amy Cueva
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5 min read
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Putting ‘Intuitive’ Back Into Intuitive Design

  • Apple, Business Value and ROI, Consumer products, Content and Copy, Customer Experience, Design, Information Design and Architecture, Interaction Design, Interface and Navigation Design, iPad, iPhone, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Tablet, Technology, Touch, Usability

If your products meet your users’ needs through intuition and exploration, using them can be a genuinely intuitive experience.

Article by James Monsees
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5 min read
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